Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rodelia Block

Rodelia Block

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
years of professional experience

Work History

Sal's Pizzeria & Grill

Server
10.2017 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.

Davington And Associates

Supervisor Trainee
04.2012 - 03.2013

Job overview

  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
  • Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
  • Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
  • Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Coordinated schedules and reviewed work performance for staff.
  • Sped up completion of orders by [Timeframe] resulting in rapid delivery and increased customer satisfaction.

Cici's Pizza

Customer/Food Service Worker
05.2010 - 04.2011

Job overview

  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Greeted customers at counter to fulfill requests and answer questions.

Holiday Beach Resort

Housekeeping/Inspector
06.1997 - 01.2004

Job overview

  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained required records of work hours, budgets and payrolls.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Education

Holy Angel University
Angeles City Pampanga, Philippines

Associate of Science from Secretarial Studies And Office Administration
03.1984

Nolasco High School
Manila Philippines

High School Diploma
03.1982

Skills

  • Wine Service
  • Seating Assignment Preparation
  • Dining Customer Service
  • Suggestive Selling
  • Stocking and Replenishing
  • Cash Handling
  • Guest Relations Management
  • Check Payment Processing
  • To-Go Order Preparation
  • Order Accuracy
  • Hospitality Service Expertise

Languages

tagalog
Native or Bilingual

Timeline

Server

Sal's Pizzeria & Grill
10.2017 - Current

Supervisor Trainee

Davington And Associates
04.2012 - 03.2013

Customer/Food Service Worker

Cici's Pizza
05.2010 - 04.2011

Housekeeping/Inspector

Holiday Beach Resort
06.1997 - 01.2004

Holy Angel University

Associate of Science from Secretarial Studies And Office Administration

Nolasco High School

High School Diploma

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Rodelia Block