ANTONIO MCKINNEY
LITTLE ROCK,AR
Summary
Ambitious Managing Director with excellent decision making and leadership skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
14
14
years of professional experience
Work History
Lead Warehouse Technician
CFS Technologies
10.2023 - Current
- Promoted a positive work environment through active team-building initiatives and open communication channels among staff members.
- Mentored junior technicians to enhance their technical skills and knowledge of warehouse processes.
- Resolved operational challenges promptly, preventing potential delays in order fulfillment or disruptions to daily activities.
- Reduced order processing time by optimizing picking, packing, and shipping procedures.
- Evaluated performance metrics to identify trends, informing data-driven decision-making for warehouse improvements.
- Enhanced team productivity through effective delegation of tasks and clear communication of expectations.
- Contributed to the development of standard operating procedures, enhancing overall operational efficiency.
STORE MANAGER
TAKE 5 OIL CHANGE
08.2020 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Worked to build relationships with customers and built potential for additional sales.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed and maintained strong relationships with customers to foster repeat business.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
LEAD SUPERVISOR
GOLDEN EAGLE OF ARKANSAS
11.2010 - 07.2020
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated supervisory assignments to maintain strong front-line leadership over delivery operations.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Trained over 100 trainees during time of supervising and managing.
Education
Developmental Psychology
UNIVERSITY of PHOENIX
Little Rock, AR01.2012
High School Diploma -
NORTH LITTLE ROCK HIGH SCHOOL
05.2007
Skills
- Customer relationship building
- Customer care
- Problem Anticipation and Resolution
- Mathematical Calculation and Reasoning
- Sales Tracking
- Quality Assurance
- Business Leadership
- Team Leadership
- Verbal and Written Communication
- Training Management
- Customer Service Management
- Inventory Tracking and Management
- Negotiation
- Active listening
- Product description
Accomplishments
- CLASS A CDL HOLDER 10 YEARS
- GOLDEN EAGLE OF ARKANSAS "EMPLOYEE OF THE YEAR" 2012, 2015.
- Certified Forklift Operator
- Certified Pallet Jack Operator
- TAKE 5 "2022 MANAGER OF THE YEAR" HIGHEST SALES IN THE REGION
Timeline
Lead Warehouse Technician
CFS Technologies
10.2023 - Current
STORE MANAGER
TAKE 5 OIL CHANGE
08.2020 - 10.2023
LEAD SUPERVISOR
GOLDEN EAGLE OF ARKANSAS
11.2010 - 07.2020
High School Diploma -
NORTH LITTLE ROCK HIGH SCHOOL
Developmental Psychology
UNIVERSITY of PHOENIX
Similar Profiles
Danny La RosaDanny La Rosa
Safety Coordinator at Cfs Roofing ServicesSafety Coordinator at Cfs Roofing Services
Arnav KapoorArnav Kapoor
Intern at Calyx Container Terminal Pvt Ltd (CFS)Intern at Calyx Container Terminal Pvt Ltd (CFS)
Santiago RojasSantiago Rojas
Cherry Picker Operator at CFS BrandsCherry Picker Operator at CFS Brands