Maria Martinez
Santa Cruz,US
Summary
Knowledgeable and professional Operator and Receptionist bringing over 20 years of experience in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Operator
Radiology Medical Group Of Santa Cruz County
1661 Soquel Drive STE G, Santa Cruz CA 95065
06.2016 - Current
- Enhanced patient satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect patient and business information.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist
Doctors of Santa Cruz County
550 Water Street STE A, Santa Cruz CA 95060
01.2002 - 06.2014
- Confirmed appointments, communicated with patient, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted stablish and new patients professionally and provided friendly, knowledgeable assistance.
- Collected copays or payment for office visits and keeping a log.
- Supported office efficiency by performing clerical tasks such as filing, photocopying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-up appointments.
Education
High School Diploma -
Santa Cruz High School
Santa Cruz, CA06.1986
Skills
- Multi Tasking Abilities
- Independent Worker/Capable of working with low supervision
- Telephone Etiquette
- Problem-solving capabilities/Strategic Planning
- Appointment management
- Reminder calls
- Medical Terminology
- Appointment Scheduling
- Cash Handling
- Medical Records Management
- Referral Verification
- Adaptability and Flexibility
- Data Entry
- Team Collaboration
- Customer service experience
- HIPAA Compliance
- Healthcare regulations
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Operator
Radiology Medical Group Of Santa Cruz County
06.2016 - Current
Receptionist
Doctors of Santa Cruz County
01.2002 - 06.2014
High School Diploma -
Santa Cruz High School