Maria Martinez
Santa Cruz,US
Summary
Knowledgeable and professional Operator and Receptionist bringing over 20 years of experience in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Operator
Radiology Medical Group Of Santa Cruz County
06.2016 - Current
- Enhanced patient satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect patient and business information.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist
Doctors of Santa Cruz County
01.2002 - 06.2014
- Confirmed appointments, communicated with patient, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted stablish and new patients professionally and provided friendly, knowledgeable assistance.
- Collected copays or payment for office visits and keeping a log.
- Supported office efficiency by performing clerical tasks such as filing, photocopying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-up appointments.
Education
High School Diploma -
Santa Cruz High School
Santa Cruz, CA06.1986
Skills
- Multi Tasking Abilities
- Independent Worker/Capable of working with low supervision
- Telephone Etiquette
- Problem-solving capabilities/Strategic Planning
- Appointment management
- Reminder calls
- Medical Terminology
- Appointment Scheduling
- Cash Handling
- Medical Records Management
- Referral Verification
- Adaptability and Flexibility
- Data Entry
- Team Collaboration
- Customer service experience
- HIPAA Compliance
- Healthcare regulations
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Operator
Radiology Medical Group Of Santa Cruz County
06.2016 - Current
Receptionist
Doctors of Santa Cruz County
01.2002 - 06.2014
High School Diploma -
Santa Cruz High School
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