Miriah Norton
Carthage,North Carolina
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Resourceful and self-directed Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in assisted living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care.
Overview
2
2
years of professional experience
Work History
Business Owner
The Easy Life 365 Cleaning/Meal Prep
02.2023 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Established safety protocols for the use of chemicals and equipment, reducing workplace accidents.
- Implemented eco-friendly practices, reducing waste and promoting sustainability in all cleaning operations.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Enhanced client satisfaction with thorough quality control checks and prompt resolution of issues.
Patient Services Representative
Pinehurst Medical Group
06.2022 - 02.2023
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Life Enrichment Coordinator
Hover Greenhouses/ Senior Living
08.2021 - 05.2022
- Enhanced resident engagement by organizing and implementing a diverse range of activities, events, and programs.
- Developed customized care plans for residents, ensuring their individual needs were met through tailored life enrichment programs.
- Collaborated with interdisciplinary teams to assess resident preferences and develop personalized activities that promoted physical, mental, and emotional wellbeing.
- Increased family involvement in life enrichment activities by hosting special events and maintaining open lines of communication with residents'' loved ones.
- Managed budgets effectively, optimizing resources to provide high-quality experiences for all residents within financial constraints.
- Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
- Promoted a positive environment within the facility by fostering teamwork among staff members and encouraging collaborative problem-solving efforts.
- Ensured compliance with applicable regulations pertaining to activity programming in senior living communities.
Education
No Degree - Psychology
Sandhills Community College
Pinehurst, NC05.2026
National Certification - Senior Life Enrichment
National Association of Activity Directors
Online 02.2022
Skills
- Quality Assurance
- Business Planning
- Employee Development
- Resources Allocation
- Vocabulary Expansion
- Cross-Cultural Communication
- Accuracy and Precision
- Subject Matter Expertise
- Emotional Awareness
- Analytical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
The Easy Life 365 Cleaning/Meal Prep
02.2023 - Current
Patient Services Representative
Pinehurst Medical Group
06.2022 - 02.2023
Life Enrichment Coordinator
Hover Greenhouses/ Senior Living
08.2021 - 05.2022
No Degree - Psychology
Sandhills Community College
National Certification - Senior Life Enrichment
National Association of Activity Directors
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