Marlon Arias
Flushing,NY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Keyholder/Assistant Manager
Paige Denim
Soho New York, New York
05.2019 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Key Holder/Supervisor
DNA FOOTWARE Green
, NY
03.2017 - 12.2018
- Handle daily operational procedures to maximize company profits
- Train and supervise new employees
- Multi-tasked as sales representative and cashier, handled all payment and return methods
- Met sales objective; received and processed company shipments, organized store floor to company standards
- Complete all necessary paperwork at night of daily and weekly buyers report Identify all issues of low level staff and provide continuous support
Key Holder
AMERICAN APPAREL
Williamsburg, NY
05.2016 - 02.2017
- Supervise daily operations of the store and resolve customer issues effectively
- Supervisor of sales team of 20 employees
- Responsible for meeting and exceeding sales goals and standards of performance for sales team
- In charge of recruiting, training and developing successful sales team
- Open and close store, handling refunds, exchanges and basic cash register operation
- Assure store cleanliness is always up to company standards
Manager/ Styling Genius
BOOKATAILOR
Great Neck, NY
05.2014 - 11.2016
- Supervise daily operations of the store and resolve customer issues effectively
- Respond to customer emails, process orders, and answer office phone calls
- Schedule appointments, correctly approaching and solving conflicts of customer service
- Organized custom clothing arrangements and performed personal clothing consultations
- In charge of hiring, terminating, training and development of staff and successful sales team
- Informed customers about sale promos and new merchandise
Sales Associate
ZARA
Manhattan, NY
06.2012 - 03.2013
- Assist company in daily cashier operations, opening and closing of cash register for retail payments and returns
- Performed daily sales associate duties by greeting customers and assisting customers to fitting rooms
- Informed customers about sale promos and new merchandise and by giving store tours
- Assure facility cleanliness is always up to standards
Education
Associates - Business/Office Technology
BOROUGH oF MANHATTAN COMMUNITY COLLEGE
Manhattan, NYHigh School Diploma -
JOHN BOWNE HIGH SCHOOL
Flushing, NY06.2012
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Consulting
- Business planning
- Staff Management
- Staff supervision
- Sales growth
- Training
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Keyholder/Assistant Manager
Paige Denim
05.2019 - Current
Key Holder/Supervisor
DNA FOOTWARE Green
03.2017 - 12.2018
Key Holder
AMERICAN APPAREL
05.2016 - 02.2017
Manager/ Styling Genius
BOOKATAILOR
05.2014 - 11.2016
Sales Associate
ZARA
06.2012 - 03.2013
Associates - Business/Office Technology
BOROUGH oF MANHATTAN COMMUNITY COLLEGE
High School Diploma -
JOHN BOWNE HIGH SCHOOL