Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cassandra Wiegel

Abingdon,MD

Summary

Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.

Overview

7
7
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification

Work History

Customer Service leader

RoyalFarms
Bel Air, Maryland
04.2025 - Current
  • Developed customer service strategies to ensure customer satisfaction and loyalty.
  • Formulated strategies for improving response time targets and quality standards of customer interactions.
  • Monitored customer feedback to identify areas of improvement in customer service processes.
  • Perform close outs on registers and do paper work on registers.
  • Work in deli
  • Organized training sessions for new staff members on company policies, procedures, and systems related to customer service operations.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Check vendor's in
  • Cover shifts
  • Train new employee's

Cook

Great Wolf Lodge
Perryville, MD
09.2024 - 04.2025
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for soups, sauces, and salads.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Managed portion control using correct utensils during preparation and plating.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Replenished food items from inventory and rotated ingredients.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Grilled and deep fried various foods from meats to potatoes.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Used standardized recipes and other instructions to prepare food.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Checked quality of food products to meet high standards.
  • Monitored temperatures of prepared food and cold-storage areas.

Cook

Upper Chesapeake Medical Center
Bel Air, Maryland
08.2020 - 09.2024
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Organized storage areas for efficient usage of space.
  • Adhered to food safety standards when storing and preparing foods.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Replenished food items from inventory and rotated ingredients.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Grilled and deep fried various foods from meats to potatoes.
  • Used standardized recipes and other instructions to prepare food.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Set up and performed initial prep work for soups, sauces, and salads.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Managed portion control using correct utensils during preparation and plating.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Executed proper techniques when preparing menu item ingredients.
  • Made meals in accordance with company standards and requirements.
  • Checked quality of food products to meet high standards.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Distributed food to service staff for prompt delivery to customers.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Over night supervisor

Franklin Square Hospital
Rosedale, MD
05.2018 - 08.2020
  • Monitored employee performance and provided feedback on areas needing improvement.
  • Trained new hires in job duties and safety protocols.
  • Developed and implemented strategies to ensure the safety of employees working overnight shifts.
  • Provided guidance to staff on how to handle difficult situations or customers effectively.
  • Took orders for new patients and delivery to them
  • Took orders for nursing and delivery to them
  • But patients orders in system for the next day
  • Knowledge of all allergies and diets
  • Putting stock orders in the system
  • Cover shifts we need to
  • Resolved customer complaints promptly and professionally.
  • Maintained safe work and collaboration spaces for night employees.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained positive working relationship with fellow staff and management.

Education

Patterson High School
Baltimore , Md

Skills

  • Staff training
  • Customer feedback analysis
  • Cash handling
  • Food safety compliance
  • Customer relationship management
  • Shift covering
  • Effective communication
  • Problem solving
  • Team building
  • Time management
  • Company branding
  • Customer service excellence
  • Multitasking and prioritization

Certification

  • Servsafe certification
  • Alcohol certification
  • State certification
  • Food and beverage

References

References available upon request.

Timeline

Customer Service leader

RoyalFarms
04.2025 - Current

Cook

Great Wolf Lodge
09.2024 - 04.2025

Cook

Upper Chesapeake Medical Center
08.2020 - 09.2024

Over night supervisor

Franklin Square Hospital
05.2018 - 08.2020

Patterson High School

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