Kellie Blevins
Customer Service Representative
Middletown,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
Work History
Customer Service Sales Representative
Serta Simmons Bedding
Doraville, GA
01.2019 - 12.2021
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked independently with minimal supervision.
Payroll Specialist
Serta Simmons Bedding
Doraville, GA
03.2017 - 01.2019
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Payroll Specialist (Temp to Hire SSB)
CM Personnel
Cincinnati, OH
07.2016 - 03.2017
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Human Resources Administrative Assistant
Dominion Enterprises
Norfolk, VA
07.2006 - 07.2016
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Helped employees register for benefits programs using online portals.
Education
Associate of Applied Science -
Indiana Wesleyan University
Marion, IN 09.2011 - Current
High School Diploma -
Little Miami High School
Morrow, OH 09.1997 - 05.2001
Skills
Team Player
Computer literacy
Inbound and outbound calling
Customer Relations
Order fulfillment
Documentation and reporting
Professional telephone demeanor
Timeline
Customer Service Sales Representative
Serta Simmons Bedding
01.2019 - 12.2021
Payroll Specialist
Serta Simmons Bedding
03.2017 - 01.2019
Payroll Specialist (Temp to Hire SSB)
CM Personnel
07.2016 - 03.2017
Associate of Applied Science -
Indiana Wesleyan University
09.2011 - Current
Human Resources Administrative Assistant
Dominion Enterprises
07.2006 - 07.2016
High School Diploma -
Little Miami High School
09.1997 - 05.2001