Open To Work
Krystriana A. Clark
Morgan Stanley
Westerville,OH
Work Preference
Desired Job Title
Contractor – Helpdesk/Process AnalystMedicare Insurance SalesSr. Member AdvocateInternet and phone technical supportCustomer Service Representative Tier 3
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Westerville, OHColumbus, OH
Open to relocation:
Yes
Important To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time off401k matchCareer advancement
16
years of professional experience
Experience in multiple IT disciplines
Business background with knowledge of accounting and finance.
Excellent customer service.
Strong analytical, time management and organizational skills.
Work History
Contractor – Helpdesk/Process Analyst
4 Months- Managed help desk issues both through voice and chat
- Acts as a mentor and subject matter expert to others.
- Uses analytic skills to assist with networking, hardware and software issues.
- Assisted with PC floor support
- Created spreadsheets and assisted in identifying areas for improvement within the Global Service Desk.
- Pointed out areas for improvement and came up with unique solutions to service issues.
Medicare Insurance Sales
2 Months- Answered questions and enrolled callers in Medicare Advantage plans
- Exceeded sales goals for the annual enrollment period
- Worked independently from home.
Sr. Member Advocate
4 Years 2 Months- Explained member plan of benefits, member’s rights, and responsibilities.
- Worked with case managers, clinicians, and providers to assist in the health care journey.
- Maintained confidentiality and communication with members and health care providers.
- Trained new hires and worked as a subject matter expert for insurance claims.
- Assisted with difficult cases and conflict resolution.
Internet and phone technical support
10 Months- Assisted customers with Phone and Internet concerns over the phone.
- Configured internet modems and routers remotely.
- Provisioned voice over internet phone lines and instructed customer on phone features.
- Provided expertise on home networking, internet usage and cabling.
Customer Service Representative Tier 3
5 Years 7 Months- Using Salesforce, documented customer service interactions.
- Assisted client employees with mobile device purchasing and activation.
- Provided point of contact for many different voice/data carriers including AT&T, Verizon, Telstra, Vodaphone, T-Mobile, and O2.
- Assisted with ports and provisioning.
- Provided third level support for all mobile devices, including Apple, Android, and Blackberry.
- Supported both tablets and phones.
Insurance – Medicare Part D
1 Year- Licensed insurance representative assisting seniors in selecting and enrolling in a Medicare Part D drug program.
- Discussed in detail the benefits and features of plans to seniors in a context easy to understand.
- Followed strict government guidelines in the selling and enrolling of products.
Education
Bachelor of Science - Business Computer Information Systems
Life and Health Insurance License
Skills
Experience in multiple IT disciplines
Business background with knowledge of accounting and finance.
Excellent customer service.
Strong analytical
time management and organizational skills.
Timeline
Contractor – Helpdesk/Process Analyst
Morgan Stanley
02.2026 - 06.2026Read More
Medicare Insurance Sales
Teleperformance USA, Inc.
10.2022 - 12.2022Read More
Sr. Member Advocate
Aetna, Inc
07.2018 - 09.2022Read More
Internet and phone technical support
Charter Communications (Spectrum)
05.2017 - 03.2018Read More
Customer Service Representative Tier 3
Tangoe
10.2011 - 05.2017Read More
Insurance – Medicare Part D
Nations Health
10.2010 - 10.2011Read More
Life and Health Insurance License
Read More
St. Cloud State University
Bachelor of Science from Business Computer Information Systems
Read More