Rafsan Chowdhury
Bronx,NY
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Experienced in answering phone calls to ensure satisfactory customer needs.
Overview
4
4
years of professional experience
Work History
Front store associate
CVS Pharmacy
Bronx, NY
01.2020 - Current
- Interacting with customers in a welcoming manner to ensure excellent customer service
- Answering phone calls to assist customers with their needs in a professional manner
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Spoke to customers in native language to increase loyalty and establish relationships.
Recreation Assistant
Split Rock Rehabilitation and Health Care Center
Bronx, NY
01.2019 - 06.2020
- Volunteered for 450 hours of community service
- A volunteer of the recreational department
- Organized events and ensured a fun, enjoying environment for the residents
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Performed light custodial duties to provide clean and inviting facilities.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Maintained all recreational equipment.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Event Organizer
Non-Residential Bangladeshi, NRB
Queens, NY
01.2017 - 12.2018
- Interacted with members of United Nation about major problems in Bangladesh
- Volunteered to organize event
- Ensured attending of guests
- Assisted in planning event schedule
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Transcribed data and organized spreadsheets to record pledges, phone calls and canvassing.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
Education
Bachelor of Arts - Computer Science
Hunter College of The City University of New York
New York, NY2024
Skills
- Verbal and written communication
- Listening
- Professionalism
- Customer focus
- Organization and planning
- Attention to detail
- Analytical and problem solving
- Computer proficiency
- POS Software
- Microsoft Office Suite
- Positive Attitude and Energetic
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Urdu
Limited Working
Timeline
Front store associate
CVS Pharmacy
01.2020 - Current
Recreation Assistant
Split Rock Rehabilitation and Health Care Center
01.2019 - 06.2020
Event Organizer
Non-Residential Bangladeshi, NRB
01.2017 - 12.2018
Bachelor of Arts - Computer Science
Hunter College of The City University of New York