S. Elizabeth Martin
Atlanta,GA
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
11
11
years of professional experience
Work History
Appeals and Grievances Coordinator
Delta Dental Of California
Alpharetta, GA
12.2020 - 02.2022
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Submitted verbal and written notification to members and providers.
- Provided outreach for additional information for appeals and grievances.
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
Hygiene Coordinator
Beautiful Smiles Dental Center
Atlanta, GA
11.2019 - 12.2020
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled, rescheduled and cancelled appointments for dental patients.
Practice Administrator
Great Expressions Dental Centers
Jonesboro, GA
08.2014 - 11.2019
- Communicated with doctors, Hygentist, patients and other employees to identify and resolve healthcare needs.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Supervised and led team of dental hygienists and support staff of seven.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Assistant
Atlanta Prosthodontics
Buckhead, GA
05.2011 - 08.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Dental Assistant
United Education Institute
Morrow, GA04.2011
High School Diploma -
Riverdale High School
Riverdale, GA05.2006
Skills
- Office Opening and Closing
- Patient Scheduling
- HIPAA Compliance
- Organization and Time Management
- Cleaning and Sterilizing
- Appointment Scheduling
- Payment Processing
- Insurance Verification
- Treatment Documentation
Timeline
Appeals and Grievances Coordinator
Delta Dental Of California
12.2020 - 02.2022
Hygiene Coordinator
Beautiful Smiles Dental Center
11.2019 - 12.2020
Practice Administrator
Great Expressions Dental Centers
08.2014 - 11.2019
Dental Assistant
Atlanta Prosthodontics
05.2011 - 08.2014
Dental Assistant
United Education Institute
High School Diploma -
Riverdale High School
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