Tyelynne Begaye
San Carlos,AZ
Summary
Personable Administrative professional with 3 years of proven experience in improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and technical writing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
Music Maker Workshops
08.2023 - 09.2023
- Greeted students, parents, and teachers upon arrival, offered assistance when needed, and answered questions to build rapport and retention of music studio
- Maintained a daily schedule of 800+ student and faculty classes and made changes such as cancellations and rescheduling as needed
- Performed miscellaneous tasks like opening up and closing down studio, ensuring proper cleanliness was maintained, organization of front desk and common areas, and regulating thermostats through the facility
- Focused on creating and maintaining monthly subscriptions for new and returning students to meet monthly quotas and maintain teacher's schedule for salary needs
- Used a POS terminal system for a 10% increase in in-studio sales, which includes music rentals, music sheets and books, instrument pieces, and miscellaneous studio brand items
Member Service Representative
Mountain America Credit Union
10.2021 - 06.2022
- Worked on average 200 financial accounts daily to fix incorrect data, assist members with account management, and perform financial actions through phone calls or in-person visits
- Communicated with management or co-workers to use new ideas or communication styles to better serve our members and their specific needs
- Diligently followed protocol to adhere to state and federal laws regarding account maintenance, fraud, cash deposits, or withdrawal processing while in call center section
- Answered basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements.
Office Assistant
Navajo Nation Heritage and Historic Preservation Department
10.2020 - 08.2021
- Assigned to aide the Cultural Resources Compliance Section in updating and maintaining old and new files in record room and online database (Nihi Database)
- Resolves data-entry and data-base issues to promote a more efficient data-research process for coworkers and department's contracted archaeologists
- Analyzed past and recent surveying and ethnological documents to identify errors, then proceeded to correct if needed, then re-enter data into the data-base
- Actively practices COVID-19 precautionary measures throughout department (ex: consistent cleaning through shift, practicing social distancing, ensuring department visitors abide by safety measures, and getting tested when necessary).
Undergraduate Reader
UNM Blue Mesa Review Literary Magazine
08.2019 - 12.2019
- Attended weekly sessions to perform editing and interpretation workshops to development new strategies to interpret creative writing pieces
- Worked with assigned team to receive, read, and provide positive feedback on over 50 assigned literary pieces (poetry, creative nonfiction, and fiction) every week
- Provided strategic communication guidance and insightful interpretations, and writing support for faculty advisor and Blue Mesa Review team
- Managed time efficiently in order to complete all tasks within deadlines
Office Assistant
Johnson O'Malley Program
05.2018 - 07.2018
- Performed administrative duties such as directing phone calls, corresponding inquiries via e mail or documents, and delivering sensitive documents to other departments
- Directed delegated individuals from various school districts to the proper educational specialist and/or employee
- Provided customer service and assistance to incoming delegated individuals from various school districts and non-professionals that were in the Navajo Nation Education center.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Office Assistant II
Anderson Executive and Professional Education Center
09.2017 - 05.2018
- Created over 25+ information-rich data spreadsheets from various New Mexico school districts, companies, and business for future projects in advertising, recruiting, marketing, and campaigning events
- Monitored and organized classroom set-ups for Professional Development, Executive Master of Business Administration, Masters of Business Administration-Education classes and activities
- Created agendas and held bi-weekly administrative meetings to discuss office supplies, future office functions and events, office disputes, and new professional projects or ventures.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
Student Teaching Assistant
Meiji Gakuin University TOEFL Internship
04.2017 - 07.2017
- Attended weekly teaching sessions with Japanese college students and taught 15 to 45-minute teaching segments based on Presentation and Seminar Skills
- Assisted professor by preparing class sessions, inputting grades and attendance, brainstorming different teaching strategies, and recordkeeping student information
- Consulted with student individually or in-group sessions on each session's unique curriculum.
Office Aide
Navajo Occupational Safety and Health Administration, Office
12.2016 - 01.2017
- Performed administrative duties including but not limited to faxing, scanning, copying, filing, recording files and invoices, answering phone calls, and distributing information within the office
- Reviewed and filed past and current OSHA investigations which included case reports, photographs, eyewitness testimonies, and letters
- Helped prepare materials and/or attended NOSHA/OSHA 100 and 300-level training workshops, and practiced revising the NOSHA Act
- Corresponded with various Navajo Nation departments and outside agencies to answer questions, schedule follow-ups for setting appointments for OSHA training, and managing sensitive files.
Office Aide
Department of Navajo Veteran Administration
06.2016 - 08.2016
- Assisted veterans register or update their files under the Fort Defiance agency, organize and provide them monthly checks, and guided their questions and concerns to appropriate staff member or Navajo Nation department
- Performed administrative duties through office that included monitoring front desk, filing and organizing confidential documents, organizing binders for audits or department records, operating office equipment, and maintaining office appearance
- Delivered and picked up documents at different departments in the Navajo Nation central government to acquire signatures and required seals or stamps to accurately complete Purchase Requisitions, PAFs, Memorandums, check pick-ups, etc.
Education
B.A. in English and Organizational Communication -
01.2019
Certificate of Completion in Meiji Gakuin University's Study Abroad -
03.2017
High School Diploma -
05.2015
Skills
- Technical writing (1 year)
- Project Management
- Operating Systems
- Computer Networks
- Customer service (3 years)
- Hospitality Services
- Information Security
- Office Administration
- POS System Operation
- File Management
Certification
TESOL Certification
Languages
Japanese
Work Authorization
Authorized to work in the US for any employer
Timeline
Front Desk Administrator - Music Maker Workshops
08.2023 - 09.2023
Member Service Representative - Mountain America Credit Union
10.2021 - 06.2022
Office Assistant - Navajo Nation Heritage and Historic Preservation Department
10.2020 - 08.2021
Undergraduate Reader - UNM Blue Mesa Review Literary Magazine
08.2019 - 12.2019
Office Assistant - Johnson O'Malley Program
05.2018 - 07.2018
Office Assistant II - Anderson Executive and Professional Education Center
09.2017 - 05.2018
Student Teaching Assistant - Meiji Gakuin University TOEFL Internship
04.2017 - 07.2017
Office Aide - Navajo Occupational Safety and Health Administration, Office
12.2016 - 01.2017
Office Aide - Department of Navajo Veteran Administration
06.2016 - 08.2016
University of New Mexico - B.A. in English and Organizational Communication,
Meiji Gakuin University - Certificate of Completion in Meiji Gakuin University's Study Abroad,
Window Rock High School - High School Diploma,
TESOL Certification
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