Tyelynne Begaye

Work History

Front Desk Administrator

Music Maker Workshops

08.2023 - 09.2023

Greeted students, parents, and teachers upon arrival, offered assistance when needed, and answered questions to build rapport and retention of music studio
Maintained a daily schedule of 800+ student and faculty classes and made changes such as cancellations and rescheduling as needed
Performed miscellaneous tasks like opening up and closing down studio, ensuring proper cleanliness was maintained, organization of front desk and common areas, and regulating thermostats through the facility
Focused on creating and maintaining monthly subscriptions for new and returning students to meet monthly quotas and maintain teacher's schedule for salary needs
Used a POS terminal system for a 10% increase in in-studio sales, which includes music rentals, music sheets and books, instrument pieces, and miscellaneous studio brand items

Member Service Representative

Mountain America Credit Union

10.2021 - 06.2022

Worked on average 200 financial accounts daily to fix incorrect data, assist members with account management, and perform financial actions through phone calls or in-person visits
Communicated with management or co-workers to use new ideas or communication styles to better serve our members and their specific needs
Diligently followed protocol to adhere to state and federal laws regarding account maintenance, fraud, cash deposits, or withdrawal processing while in call center section
Answered basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements.

Office Assistant

Navajo Nation Heritage and Historic Preservation Department

10.2020 - 08.2021

Assigned to aide the Cultural Resources Compliance Section in updating and maintaining old and new files in record room and online database (Nihi Database)
Resolves data-entry and data-base issues to promote a more efficient data-research process for coworkers and department's contracted archaeologists
Analyzed past and recent surveying and ethnological documents to identify errors, then proceeded to correct if needed, then re-enter data into the data-base
Actively practices COVID-19 precautionary measures throughout department (ex: consistent cleaning through shift, practicing social distancing, ensuring department visitors abide by safety measures, and getting tested when necessary).

Undergraduate Reader

UNM Blue Mesa Review Literary Magazine

08.2019 - 12.2019

Attended weekly sessions to perform editing and interpretation workshops to development new strategies to interpret creative writing pieces
Worked with assigned team to receive, read, and provide positive feedback on over 50 assigned literary pieces (poetry, creative nonfiction, and fiction) every week
Provided strategic communication guidance and insightful interpretations, and writing support for faculty advisor and Blue Mesa Review team
Managed time efficiently in order to complete all tasks within deadlines

Office Assistant

Johnson O'Malley Program

05.2018 - 07.2018

Performed administrative duties such as directing phone calls, corresponding inquiries via e mail or documents, and delivering sensitive documents to other departments
Directed delegated individuals from various school districts to the proper educational specialist and/or employee
Provided customer service and assistance to incoming delegated individuals from various school districts and non-professionals that were in the Navajo Nation Education center.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted

Office Assistant II

Anderson Executive and Professional Education Center

09.2017 - 05.2018

Created over 25+ information-rich data spreadsheets from various New Mexico school districts, companies, and business for future projects in advertising, recruiting, marketing, and campaigning events
Monitored and organized classroom set-ups for Professional Development, Executive Master of Business Administration, Masters of Business Administration-Education classes and activities
Created agendas and held bi-weekly administrative meetings to discuss office supplies, future office functions and events, office disputes, and new professional projects or ventures.
Ordered office supplies and kept office stocked with needed resources to operate smoothly

Student Teaching Assistant

Meiji Gakuin University TOEFL Internship

04.2017 - 07.2017

Attended weekly teaching sessions with Japanese college students and taught 15 to 45-minute teaching segments based on Presentation and Seminar Skills
Assisted professor by preparing class sessions, inputting grades and attendance, brainstorming different teaching strategies, and recordkeeping student information
Consulted with student individually or in-group sessions on each session's unique curriculum.

Office Aide

Navajo Occupational Safety and Health Administration, Office

12.2016 - 01.2017

Performed administrative duties including but not limited to faxing, scanning, copying, filing, recording files and invoices, answering phone calls, and distributing information within the office
Reviewed and filed past and current OSHA investigations which included case reports, photographs, eyewitness testimonies, and letters
Helped prepare materials and/or attended NOSHA/OSHA 100 and 300-level training workshops, and practiced revising the NOSHA Act
Corresponded with various Navajo Nation departments and outside agencies to answer questions, schedule follow-ups for setting appointments for OSHA training, and managing sensitive files.

Office Aide

Department of Navajo Veteran Administration

06.2016 - 08.2016

Assisted veterans register or update their files under the Fort Defiance agency, organize and provide them monthly checks, and guided their questions and concerns to appropriate staff member or Navajo Nation department
Performed administrative duties through office that included monitoring front desk, filing and organizing confidential documents, organizing binders for audits or department records, operating office equipment, and maintaining office appearance
Delivered and picked up documents at different departments in the Navajo Nation central government to acquire signatures and required seals or stamps to accurately complete Purchase Requisitions, PAFs, Memorandums, check pick-ups, etc.

Summary

Overview

Work History

Front Desk Administrator

Member Service Representative

Office Assistant

Undergraduate Reader

Office Assistant

Office Assistant II

Student Teaching Assistant

Office Aide

Office Aide

Education

B.A. in English and Organizational Communication -

Certificate of Completion in Meiji Gakuin University's Study Abroad -

High School Diploma -

Skills

Certification

Languages

Work Authorization

Timeline

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