Summary
Overview
Work History
Education
Skills
Timeline
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Doc Shufelt

Raleigh,NC

Summary

I am an experienced executive with significant project management experience. I am formerly a General Manager for a $100M revenue wireless business and then the Co-Founder and CEO of a VC-backed startup. I began my career in project management and am eager to join a great company where I can incorporate my leadership and business experience to help a great team further excel. I'm a passionate servant leader who loves providing a great project experience for internal stakeholders and clients alike.

Overview

12
12
years of professional experience

Work History

CEO & Co-Founder

ArenaCX, Inc.
Raleigh, NC
09.2020 - 08.2021
  • Led a $2M venture capital fundraise in May 2020 during the peak of the pandemic;
  • Owned all aspects of company execution, including strategic planning, Board management, financial analysis, and operations;

SVP & General Manager

Republic Wireless, Inc.
Raleigh, NC
08.2018 - 09.2020
  • Drove a cross-functional, division-wide project to improve operational efficiency that resulted in a $4M EBITDA improvement in Year One;
  • Developed an innovative approach to customer service that earned Republic Wireless a place on Forbes 100 Most Customer-Centric Companies list in 2019;

SVP, Operations

Republic Wireless, Inc.
Raleigh, NC
04.2016 - 08.2018
  • Served as Republic Wireless' Project Manager for an IRS Section 355 spin separating Republic Wireless from Bandwidth;
  • Performance; cost
  • Awards

Director, Business Architecture

Bandwidth, Inc.
Raleigh, NC
02.2012 - 04.2016
  • Led a project to bring the company in line with telecommunications tax compliance regulations, including data architecture and cleansing, system migration, and deep coordination with the company's tax and accounting departments;
  • Other stuff

Senior Project Manager

Bandwidth, Inc.
Raleigh, NC
06.2010 - 02.2012
  • Zuora implementation for Phonebooth billing
  • Ticketing system development for SIP business

Project Manager

Title Guaranty Escrow Services
Honolulu, HI
09.2007 - 03.2008
  • Managed strategic software development projects for both internal and client stakeholders, including an inventory search application for Hilton Grand Vacations Pacific division;
  • Led the development and implementation of an organization-wide Project Management Office.

Education

MBA - General Management

University of North Carolina At Chapel Hill
Chapel Hill, NC
05.2010

Bachelor of Arts - English

University of Richmond
Richmond, VA
05.2002

Skills

  • Leadership and People Development
  • Operational Leadership
  • Change and Growth Management
  • Operational Analysis
  • Portfolio Management
  • Project Oversight
  • Budgetary Oversight

Timeline

CEO & Co-Founder

ArenaCX, Inc.
09.2020 - 08.2021

SVP & General Manager

Republic Wireless, Inc.
08.2018 - 09.2020

SVP, Operations

Republic Wireless, Inc.
04.2016 - 08.2018

Director, Business Architecture

Bandwidth, Inc.
02.2012 - 04.2016

Senior Project Manager

Bandwidth, Inc.
06.2010 - 02.2012

Project Manager

Title Guaranty Escrow Services
09.2007 - 03.2008

MBA - General Management

University of North Carolina At Chapel Hill

Bachelor of Arts - English

University of Richmond

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Doc Shufelt