Overview
Work History
Education
Timeline
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Your Name

Overview

8
8
years of professional experience

Work History

Waitress/Bartender/Customer Service

McMenamins (Bagdad Location)
10.2016 - Current
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Directed and managed all banquet functions for Number-room Type property, including Number square feet of meeting space.

Education

Associate of Science - General Studies

My Hood Community College
Troutdale, OR
06.2013

Muskogee High School
Muskogee, OK
05.1995

Timeline

Waitress/Bartender/Customer Service

McMenamins (Bagdad Location)
10.2016 - Current

Associate of Science - General Studies

My Hood Community College

Muskogee High School

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