GAVIN FRANCK
Des Moines,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Data Center Technician - Contract
Tech Systems
10.2023 - Current
- Moved and installed M0, C0, T2, and other equipment
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Dressed and labeled cables for easy identification and traceability.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Entered device locations and cable connections into database.
Customer Sales Associate
Lowes
09.2017 - Current
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Adhered to company safety policies regarding floor management and customer interactions.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.
- Applied company standards to merchandise placements and presentations.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Promoted warranty sales, loyalty rewards and more.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
PART TIME SALES ASSOCIATE
HyVee
05.2013 - 05.2017
- Responded quickly to meet customer needs and resolve problems
- Performed cleaning tasks, keeping store neat and organized
- Followed checklist to complete retail store opening and closing activities
- Cross-trained with other store departments and areas, supporting overall retail operations
- Promoted visual presentation standards by keeping store replenished.
Education
Associate in Information Technology Network Administration -
DES MOINES AREA COMMUNITY COLLEGE
Ankeny, IA05.2020
High School Diploma -
SOUTHEAST POLK
Pleasant Hill, IA05.2016
Skills
- Cable management
- The ability to read Cable maps
- Cisco Networking
- Powershell/Python/C
- Linux/Windows
- CompTIA Cloud
- Computer Circuitry
- O365
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Time Management
- Recognition of Security Risks
- Quotas and Goals
References
References available upon request
Timeline
Data Center Technician - Contract
Tech Systems
10.2023 - Current
Customer Sales Associate
Lowes
09.2017 - Current
PART TIME SALES ASSOCIATE
HyVee
05.2013 - 05.2017
Associate in Information Technology Network Administration -
DES MOINES AREA COMMUNITY COLLEGE
High School Diploma -
SOUTHEAST POLK
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