Valarie Haynes
Ellerslie,Georgia
Summary
Hardworking conscientious test consultant, work well with multiple tasking and pressure driven environments. Twenty plus years of experience working within a card issuing service company. Experience in processing of transactions through testing and conversions. Base functionality knowledge includes customer service, authorizations, marketing and interfaces. In depth knowledge of products and features. Authorized to work in the US for any employer
Overview
23
23
years of professional experience
Work History
Test Consultant
TSYS
Columbus, GA
03.2001 - 03.2021
- Evaluated new projects to determine size and estimate of testing hours
- Reviewed project related documents such as requirements, specs and technical designs to gather information for testing
- Created test cases to conduct positive, regression, and negative testing
- Interacted with business analysts and developers to resolve design issues to meet client's requirements for better quality product
- Created and maintained test cases in Quality Center, Rational, and Jira
- Validated changes for resolved issues
- Tested different modules and functionality before and after issue resolution
- Facilitated regression testing after retesting defects to confirm code fix did not have any negative impact on application and development
- Engaged in project related meetings and provided information required for meetings as far as testing was concerned
- Documented test results with test status and defect information
- Stored and maintained test documents such as test cases, test results and defect logs in Quality
- Center, Rational, and Jira
- Managed projects at individual level and release level
- Assigned work to resources and kept up with their progress for reporting
- Managed small team and mentored them to achieve goals and targets
- Mentored new members to team on option setup, option functionality, system functionality, test cases to consider and how to verify test results
- Reviewed test plans and test cases of other testers and provided feedback
- Aided team members that were behind on work
- Answered questions for both internal and external clients on functionality.
Client Relation Representative
TSYS
Columbus, GA
07.2000 - 03.2001
- Collaborated with clients to select options for products and features needed for their processing
- Answered questions for clients on functionality
- Worked as point of escalation for issues and concerns
- Participated in training sessions on new functionality
Project Analyst
TSYS
Columbus, GA
07.1998 - 07.2000
- Collaborated with clients to select options needed for their processing
- Aided the client in option and system testing
- Performed data verification for mocks, dress rehearsal and conversion
- Identified and reported issues from verification
- Performed first occurrence verification that included fee and finance charge calculations
- Mentored new members to the team on options, option functionality, verification, and issue reporting
- Answered questions for both internal and external clients on functionality
Education
Bachelor of Science - Computer Information Management
Columbus State University
Columbus, GA06.1996
Skills
- Product Testing
- Self Motivation
- Team Leadership
- Detail Oriented
- Client Analysis
- Test Cases
- XML
- Requirements Gathering
- Team Work
- Problem-solving
- Reliability
- Test Scheduling
- Standards and Security Compliance
- Script and Scenario Design
- Cross-Functional Team Collaboration
Timeline
Test Consultant
TSYS
03.2001 - 03.2021
Client Relation Representative
TSYS
07.2000 - 03.2001
Project Analyst
TSYS
07.1998 - 07.2000
Bachelor of Science - Computer Information Management
Columbus State University