Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Kimberly Clements

Kimberly Clements

Carrollton,TX

Summary

Dynamic individual with hands-on experience in Surgery Scheduling and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Office Checkout

Village Health Partners
01.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Identified visitors' needs to offer solutions and information.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Collected deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled, coordinated and confirmed appointments.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected payments as needed, processed transactions and updated relevant records.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Orthognathic Surgery Coordinator

Dallas Center for Oral and Maxillofacial Surgery
10.2016 - 08.2023
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Documented and collected patient data in EMR system to maintain accuracy and security.
  • Maintained professional and technical knowledge by attending educational workshops, and participating in professional societies.
  • Communicated with patients on phone and in person to enter and update medical history in database.
  • Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
  • Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to schedule surgeries.
  • Checked patients in and out and collected payments.
  • Verified insurance coverage and obtained pre-authorizations.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Surgical Assistant

Dallas Center for Oral and Maxillofacial Surgery
09.2014 - 10.2016
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Provided preoperative and postoperative education to patients and families to manage recovery.
  • Assisted with transfer of patients from recovery room to operating room, providing care and support.
  • Verified identity of patient or operative site.
  • Monitored patient vital signs, reporting changes to surgeon for further investigation.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.

Surgical Assistant

Denton County Oral Surgery
05.2014 - 09.2014
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Provided preoperative and postoperative education to patients and families to manage recovery.
  • Monitored patient vital signs, reporting changes to surgeon for further investigation.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Lead Surgical Assistant

Contemporary Oral Surgery
02.2010 - 05.2014
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Verified identity of patient or operative site.
  • Provided preoperative and postoperative education to patients and families to manage recovery.
  • Monitored patient vital signs, reporting changes to surgeon for further investigation.
  • Assisted with transfer of patients from recovery room to operating room, providing care and support.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated leadership skills in managing projects from concept to completion.

Education

Certificate of Technical Studies - Registered Dental Assistant

High Tech Institue
Irving, TX
01.2013

No Degree - Nursing

North Central Texas College
Corinth, TX

High School Diploma -

The Colony HS
The Colony, TX
05-2000

Skills

  • Organization skills
  • Conflict management
  • Work prioritization
  • Professional demeanor
  • Administrative skills
  • Time management
  • Basic accounting
  • Service-oriented mindset
  • Cash handling
  • Effective planning
  • Confidentiality
  • Verbal and written communication
  • Meticulous and organized
  • Problem-solving skills
  • Appointment scheduling
  • Listening skills
  • Building relationships

Accomplishments

  • Earned "National Technical Honor Society" in 2013.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Registered Dental Assistant (RDA) - Texas Dental Board.
  • Nitrous Oxide Monitoring Certification - Texas Dental Board.
  • Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
  • Dental Assistant Anesthesia National Certification (DAANCE)
  • ACLS/PALS Certified

Timeline

Front Office Checkout

Village Health Partners
01.2024 - Current

Orthognathic Surgery Coordinator

Dallas Center for Oral and Maxillofacial Surgery
10.2016 - 08.2023

Surgical Assistant

Dallas Center for Oral and Maxillofacial Surgery
09.2014 - 10.2016

Surgical Assistant

Denton County Oral Surgery
05.2014 - 09.2014

Lead Surgical Assistant

Contemporary Oral Surgery
02.2010 - 05.2014

Certificate of Technical Studies - Registered Dental Assistant

High Tech Institue

No Degree - Nursing

North Central Texas College

High School Diploma -

The Colony HS

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Kimberly Clements