Amber Postel
Phoenix,AZ
Summary
Personable, dependable, honest leader with 15 years of success as a Manager within multi-million-dollar, worldwide hotel organizations. Passion for delivering results in all facets from Guest scores, strong QA scores, generating sales and bringing revenue to the bottom line exceeding YOY goals. Currently seeking a position within a thriving company and opportunity for growth.
Overview
15
15
years of professional experience
Work History
Corporate Task Force General Manager
Greens Group
Irvine, United States
05.2021 - Current
- Hired on as the first Task Force General Manager within the newly growing company.
- Oversaw and assisted 1-3 properties at a time with a total of 50-60 employees combined.
- Developed a stronger training platform for new and existing team members.
- Reviewed and updated companies existing job descriptions, policies and central knowledgebase,
- Brought the VP of Operations Greens University idea to life by creating a detailed day in the life for each position, linking guides, webinars and university slideshow to bring the onboarding and training platform to a new level.
- Researched new potential properties creating an internal SWOT analysis to better understand the strengths and weaknesses of the property.
- Travel to properties under my supervision and identify area's of success and room for growth opportunities.
- Worked hand in hand with each department to better strengthen and develop the team.
- Sales and revenue calls with the properties.
- Weekly strategy meetings with the VP of Operations.
- Daily/Weekly P&L review and analysis to ensure that each hotel is in line with their budget and identifying areas to increase revenues, reduce expense and bring more to the bottom line.
- Trained new employees on proper protocols and customer service standards.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Dual Property General Manager
S3 Hotel Group
Lake Forest, CA
08.2020 - 05.2021
- Hired on as the second General Manager to lead a green team at newly opened Homewood Suites/Hampton Inn Lake Forest - 208 Room Property
- Trained and developed new staff and Supervisors on all Brand standards and Covid-19 initiatives
- Heavily involved in revenue and sales strategies to ensure we remained aggressive in the market
- Labor Management and Payroll - Covering shifts on top of daily duties to keep labor costs down
- Heavily involved in all departments and implementing new protocols to adapt to continuous brand and county changes due to pandemic
- Worked with team to increased SALT scores and social rankings on all platforms.
- Led projects and analyzed data to identify opportunities for improvement.
- Received and processed stock into inventory management system.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Dual Property General Manager
OTO Development/Arbor Lodging Management
Lake Forest, CA
10.2019 - 08.2020
- Took over struggling property to training and develop new management team and improve several area's struggling: - Hiring and training new team members for both properties in all departments
- Working closely with sales team to obtain corporate business in the market - Heavy focus on new revenue strategies to increase STR ranking on the RevPAR aspect
- Prepared the property for change in ownership sale
- Streamlined forecasting process, budgets, and procurement strategies, leading to 8% bottom-line improvement in the first 60 days
- Oversaw day-to-day operations of 2 Hilton properties, 184-rooms between the 2 hotels with a staff of 48 employees
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Leveraged industry trends and competitive analysis to improve customer relationship building
- Implemented marketing strategies during COVID-19 which resulted in 150% occupancy growth of competitive set.
- Created plans and communicated deadlines to complete projects on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Task Force/General Manager
Tharaldson Hospitality Management
Corona, Ca
07.2019 - 10.2019
- Initially brought on as Task Force to assist Southern California hotels with management training, property support in all facets, and was brought on to help our Staybridge Suites as the new General Manager
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Property was not ready for QA - Hit the ground running on 7.22.19, ensuring all documentation, training and brand standards were in effect
- Addressed cleanliness concerns and worked with team to get the previously failing property where it needed to be and passed with a score range from 91 - 100% in all 5 sections 3 weeks after taking the position
- Cleaned up AR, retaining paining for 9 months of past due invoices/payments
- Cleaned up 9 months worth of AP re-instating relationship with vendors due to non-payments
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Implemented a stronger forecasting strategy to drive revenues and STAR placement in the market.
Opening General Manager
Glacier Hotels/Interstate Hotels
Santa Ana, Ca
02.2018 - 07.2019
- Opened one of the first Formula Blue concept Holiday Inn Express & Suites in California
- Developed an opening team in a challenging location
- Opened and maintained the top 20% in brand scores
- Successfully passed first Quality Assurance Audit after opening and successfully achieved top 90% on second QA
- Punched and managed all punch lists for the property and overcame challenges with the city
- Ensured all warranty related issues were taken care to alleviate any unnecessary costs
- P&L analysis monthly and ensuring that budget is monitored and controlled efficiently
- Daily room and property inspections
- Weekly Revenue calls to review the STAR report and revenue strategies
- Actively involved with Sales, ensuring that we are obtaining new corporate rates and establish group and corporate stay base
- Oversee Accounts Receivables and successfully maintained accounts at 0-30 days
- Processing and coding invoices to ensure everything was current
- HR and payroll
- Successfully underwent extensive Interstate Hotel training as property transition to new management company.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Prepared annual budgets with controls to prevent overages
- Evaluated suppliers to maintain cost controls and improve operations
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
General Manager
Excel Hotel Group
Carlsbad, Ca
11.2015 - 01.2018
- Hired as the third General Manager at the newly opened Fairfield Inn & Suites by Marriott
- Hit the ground running with G.S.S
- As scores were trending high 40's to low 60's and have been able to maintain the 75th - 80th percentile
- Able to recover $10,000 in potential bad debt from Expedia from previous management through building a case profile and getting all the files cleaned up and re-submitted
- Turned around labor decreased overtime, retro-pay issues by monitoring labor on a daily basis
- Managing all punch lists ensuring that opening concerns that were not addressed were taken care of and covered under the warranty
- Established par levels and utilized YOY data to define the budget to ensure that line items remained in line
- Hiring, training and developing all employee's - Preparing every team member for the next step in their hotel career
- Revenue management, utilizing tools like Revcaster, One Yield and optimization tools to ensure that we are priced competitively against the compset and capitalizing on high occupancy days - In addition to daily/weekly calls with Revenue
- Manager
- Hosted the city's first 2016 Chamber Mixer
- P&L analysis monthly and ensuring that budget is monitored and controlled efficiently
- Daily room and property inspections
- Actively involved with Sales, ensuring that we are obtaining new corporate rates and establish group and corporate stay base
- Oversee Accounts Receivables
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Prepared annual budgets with controls to prevent overages
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
Assistant General Manager
Tharaldson Hospitality Management
Rancho Cucamonga, Ca
05.2013 - 11.2015
Assistant General Manager
Campbell Lodging Inc
Rancho Cucamonga, Ca
04.2007 - 05.2013
Education
High School Diploma - Business Administration
Ashford University Online
Bachelors - Human Resource Management
Skills
- Hotel
- Management
- Experienced
- Training and
- Development
- Expert
- Revenue
- Marketing Strategies
- Strategic Decision-Making
- Recruitment and Retention
Timeline
Corporate Task Force General Manager
Greens Group
05.2021 - Current
Dual Property General Manager
S3 Hotel Group
08.2020 - 05.2021
Dual Property General Manager
OTO Development/Arbor Lodging Management
10.2019 - 08.2020
Task Force/General Manager
Tharaldson Hospitality Management
07.2019 - 10.2019
Opening General Manager
Glacier Hotels/Interstate Hotels
02.2018 - 07.2019
General Manager
Excel Hotel Group
11.2015 - 01.2018
Assistant General Manager
Tharaldson Hospitality Management
05.2013 - 11.2015
Assistant General Manager
Campbell Lodging Inc
04.2007 - 05.2013
High School Diploma - Business Administration
Ashford University Online
Bachelors - Human Resource Management
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