Syeed Murray
Summary
Experienced professional with a strong background in overseeing mail distribution and handling administrative tasks. Known for improving operational efficiencies and implementing effective processes. A reliable team player who adapts seamlessly to dynamic environments and excels in communication and time management. Highly skilled in coordinating mailroom activities to ensure timely and accurate delivery of correspondence, utilizing strong organizational skills to maintain systematic records and streamline processes. Possesses extensive knowledge in handling sensitive information with confidentiality and professionalism. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies, passionate about continuous improvement. Seeking to transition into a new field where these skills can drive operational efficiency and support team success.
Overview
23
23
years of professional experience
Work History
Workplace Mailroom Coordinator
SPS
08.2021 - 10.2024
- Facilitated communication between departments by promptly addressing inquiries and concerns related to mail services.
- Ensured compliance with postal regulations by staying informed about changes in laws or guidelines affecting mailing processes.
- Promoted workplace safety through proper handling of potentially hazardous materials, such as cleaning supplies or sharp objects.
- Enhanced productivity by maintaining a well-organized mailroom and accurate tracking of packages.
- Collaborated with office administrators to support departmental initiatives, such as mass mailing projects or special events logistics.
- Improved employee satisfaction by resolving mail-related issues in a timely manner.
Canvasser
Meridian Strategies
03.2021 - 08.2021
- Navigated challenging conversations with diplomacy, successfully addressing objections while maintaining a professional demeanor.
- Enhanced team performance with regular training sessions on effective communication strategies.
- Achieved campaign goals ahead of schedule, thanks to thorough planning and relentless execution.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Discussed customer feedback with management to optimize customer experience.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Responded to customer questions and objections to address concerns and build rapport.
Janitor
Zemel Dermatology Office
09.2018 - 12.2018
- Enhanced overall sanitation by diligently cleaning restrooms, disinfecting fixtures, and refilling toiletries as needed.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Fostered positive working relationships with office staff through open communication about specific cleaning requests or concerns.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Assisted with special projects such as deep-cleaning carpets or window washing during designated periods or upon request from management.
- Maintained a well-organized supply closet by taking inventory of cleaning products and equipment, ensuring tools were always available for use.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
- Promoted sustainability efforts within the office environment by properly sorting recyclable materials according to guidelines.
- Prioritized safety in the workplace by keeping walkways clear of debris and utilizing wet floor signs during cleaning procedures.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Office Assistant
Jennifer Temps INC
10.2013 - 09.2014
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Customer Service Representative
Johnnie Bess Photography
10.2004 - 10.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Mailroom Associate
Municipal Credit Union
05.2003 - 08.2004
- Provided excellent customer service when addressing questions or concerns from employees regarding mail delivery issues.
- Consistently met deadlines for outgoing mail and package shipments, contributing to the overall efficiency of the organization.
- Assisted colleagues in locating lost or misplaced items through diligent record-keeping and follow-up efforts.
- Developed strong relationships with postal workers, c
- Utilized stamping machines and stencils to stamp, tag and label printed materials.
- Demonstrated adaptability during peak mailing seasons, effectively managing increased workload while maintaining high standards of performance.
- Reduced processing time for incoming mail by utilizing automated equipment and optimizing workflow processes.
- Promoted workplace safety by adhering to proper lifting techniques when handling heavy parcels or bundles of mail.
- Improved mailroom efficiency by implementing a streamlined sorting and distribution system.
- Loaded and unloaded packages to prepare for outbound and inbound distribution.
- Operated postal machines, including postage meters and mail-processing machines.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Increased accuracy in package tracking by maintaining detailed logs of inbound and outbound shipments.
Inventory Clerk
Narfissah Art Collection
10.2002 - 04.2003
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Managed returns and exchanges smoothly, minimizing disruptions to inventory flow and ensuring customer satisfaction.
- Improved order fulfillment times with efficient picking, packing, and shipping processes.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
- Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to inventory.
- Maintained inventory count, tracked usage, and documented variances.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Teacher's Assistant
New Height's Neighborhood Center Inc.
05.2001 - 08.2001
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
University of The State of New York Education Department
New York, NY06.2007
Skills
- Scheduling Deliveries
- Shipping and Receiving
- Workplace Safety
- Deadline Adherence
- Courier Coordination
- Supply Management
- Time Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-solving abilities
Timeline
Workplace Mailroom Coordinator
SPS
08.2021 - 10.2024
Canvasser
Meridian Strategies
03.2021 - 08.2021
Janitor
Zemel Dermatology Office
09.2018 - 12.2018
Office Assistant
Jennifer Temps INC
10.2013 - 09.2014
Customer Service Representative
Johnnie Bess Photography
10.2004 - 10.2013
Mailroom Associate
Municipal Credit Union
05.2003 - 08.2004
Inventory Clerk
Narfissah Art Collection
10.2002 - 04.2003
Teacher's Assistant
New Height's Neighborhood Center Inc.
05.2001 - 08.2001
High School Diploma -
University of The State of New York Education Department
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