Abby Donofrio
Seville,OH
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Castle Aviation
09.2024 - Current
- Answer phone calls promptly and professionally, quick to resolve any customer needs, issues, and/or questions
- Coordinate rental cars, hotel accommodations, airline flights, and any other pertinent services for traveling crews
- Effectively communicate information between management and departments
- Obtain necessary arrival and departure information through company dispatchers
- Provide hospitality to arriving passengers and crew members
- Track arriving flights to ensure smooth operations upon arrival
Marketing Coordinator
Avit Flight Academy
07.2023 - Current
- Organize and attend recruitment events to promote flight school to prospective students and investors
- Collaborate with schools and organizations to host marketing events
- Confer with patrons about Part 61 and it's benefits
- Promote Avit Flight Academy and share real world experiences
- Provide financial insight to students
Shift Leader
Chick-fil-A
02.2021 - 06.2024
- Served as a FOH and BOH Team Member, Prep, Senior Team Member, FOH Specialist, Certified Trainer, and Shift Leader
- Responsible for the organization of shift operations
- Ensured smooth operations in a fast paced work environment
- Effective communication between Team Members and Management
- Created a positive work environment
- Delivered second mile hospitality service to guests
- Provided training to new hires
- Responsible for all monetary transactions and money for the entire shift
Education
Criminal Justice -
Ashland University
Ashland, OhioInstrument Rating -
L3Harris Flight Academy
Sanford, Florida06-2024
Private Pilot Certificate -
Avit Flight Academy
Wadsworth, Ohio08-2022
High School Diploma -
Cloverleaf High School
Lodi, Ohio05-2022
Skills
- Four years of Aeronautical Experience with extensive Part 91/91k and Part 135 FAR Knowledge
- Aircraft Management, Airport Operations, and Flight School Safety experience
- Excellent communication and interpersonal skills
- Conflict resolution in a timely and effective manner
- Finds creative solutions in a fast paced team environment
Aeronautical Experience
Certifications
- Private Pilot Certificate; Complex Endorsement
- Instrument Rating
- Remote Pilot Certificate
Hours
- Total Time: 200
- PIC: 133.5
Timeline
Customer Service Representative
Castle Aviation
09.2024 - Current
Marketing Coordinator
Avit Flight Academy
07.2023 - Current
Shift Leader
Chick-fil-A
02.2021 - 06.2024
Criminal Justice -
Ashland University
Instrument Rating -
L3Harris Flight Academy
Private Pilot Certificate -
Avit Flight Academy
High School Diploma -
Cloverleaf High School