Hi, I’m
Tarrah Hannah
Customer Service
Union City,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
years of professional experience
Work History
Georgia Baptist Children's Homes And Family Minis
DCS Specialist
07.2022 - 05.2023
Job overview
- Worked directly with 10 boys, aged from 10-17 years.
- Maintained detailed case histories, metrics, and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crises and counseled children experiencing emergencies and disruptive incidents.
- Developed plans to strengthen family units.
- Maintained case records and legal documentation.
- Conducted outreach to families and other community partners to identify ways to address social, emotional, and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained case records and legal documentation
Georgia State University
Administration Assistant
07.2019 - 07.2021
Job overview
- Managed over 50 client calls daily
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of information regarding clients and company.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Executed record filing system to improve document organization and management.
- Reviewed resumes and application materials to understand background and experience of each candidate and interviewed applicants to evaluate work history and other qualifications.
Georgia Cyber Academy
Learning Coach
08.2016 - 05.2018
Job overview
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning discussions to further objectives.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Responded to email and telephone requests to provide students with specific information.
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
Sheltering Arms Learning Center
Lead Teacher
05.2014 - 06.2015
Job overview
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Education
Mercer University Atlanta, GA
Bachelor of Science from Human Services
05.2008
University Overview
- Dean's List: 4years
- Professional Development: Teacher Education
Skills
- Customer Service
- Complaint Resolution
- Problem-Solving Abilities
- Documentation Skills
- Data Entry
- Microsoft Office Suite
- Conducting Interviews
Timeline
DCS Specialist
Georgia Baptist Children's Homes And Family Minis
07.2022 - 05.2023
Administration Assistant
Georgia State University
07.2019 - 07.2021
Learning Coach
Georgia Cyber Academy
08.2016 - 05.2018
Lead Teacher
Sheltering Arms Learning Center
05.2014 - 06.2015
Mercer University
Bachelor of Science from Human Services
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