Seifeddine Jemaa

• Identifying new affiliates by utilizing the company’s resources.
• Supporting the recruitment and management of new and existing affiliates.
• Developing and maintaining excellent relationships with prospective and existing affiliates.
• Building and maintaining the company’s database with the new business contacts worldwide.
• Updating the internal affiliation reporting tools.
• Contributing to team effort by achieving targeted results.

• Developing and maintaining excellent relationships with prospective and existing clients

• Responsible for activating new client leads and following up on potential clients

• Handling client inquiries and ensuring that high level service is provided

• Performing personal clientele analysis and taking actions as required

• Staying abreast of the latest developments, products and marketing promotions that XM launches and the relevant terms and conditions; and communicating them to the clients

• Ensuring compliance with the company’s legal guidelines and compliance procedures

• Providing suggestions on system enhancements

• Acting in the best interest of the company always, and cooperating with the rest of the Client Relations team in order to perform business development

• Contributing to team effort by achieving targeted results

• Cooperating effectively with other departments as necessary

• Resolve customer problem with their phone.

• Keep track of the customer problem.

• Handling emails, phone calls and chat.

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Keep track of the customer inquiries.

• Solicits and maintains contact with current and prospect key accounts (Banks).

• Track activity, prepare and maintain records for sales leads and account status.

• Handle entire inside sales process from proposal to close that reach or exceed sales quotas.

• Sell the company products, which they are safes and services like transportation of the product to established customers or new prospects via phone, email or walk-in business.

• Attend special training of products and services to understand technical aspects of solutions.