Chen Deng
Technical Support Engineer
Tokyo,Shinagawa
Summary
Worked on software development for over nine years and technical support for over one year.
For software development, I have experienced various projects such as middleware development, front-end apps, back-end apps, PoC, etc. And I have accumulated a wide range of software technologies and team management know-how for agile development.
For technical support, I hold my own premier accounts as a Named Support Engineer. I help clients maintain smooth operations and continuously improve product quality with engineers.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Software Engineer
Fujitsu
Ota, Tokyo
04.2012 - 12.2019
- Developed the command line tools of a middleware called Interstage Application Server based on JavaEE. ShellScript and Java, and JUnit were mainly used during the development.
- Worked with the customers to develop frontend and backend applications for PoC projects in order to create new IT businesses with high growth potential.
The main outcomes are for the front-end applications were Angular2, Vue.js based web apps, and Ionic based mobile apps(iOS & Android). For the backend applications, Node.js based servers and APIs were the main outcomes.
During the development, I was mainly in charge of leading an agile team and controlling the progress and schedule of the development. - Worked in a team to develop the pay-as-you-go system for the Fujitsu-owned brand middlewares when used on clouds.
Cloud-specified sub-teams were divided. Eg, Azure team, AWS team. I was in charge of leading a sub-team for "FJcloud-V", a Fujitsu-owned cloud. Golang was basically used for developing.
Technical Support Engineer
Adobe Inc.
Shinagawa, Tokyo
01.2021 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned products.
- Documented faults and bugs for referral to engineers for use in updates.
- Maintained response times to support business continuity.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Explained product knowledge and best practices to premier contract customers
- Debugged products with multiple versions and escalated to developers when finding defects.
Education
Bachelor of Science - Engineering And Computer Science
The University of Kitakyushu
Kitakyushu-shi, Fukuoka-ken, Japan 04.2006 - 03.2010
Master of Science - System LSI
Waseda University
Kitakyushu-shi, Fukuoka-ken, Japan 04.2010 - 03.2016
Skills
Software Debugging
Root cause analysis
Technical fault tracking
Expectation controlling
Technical issues analysis
Java
JavaScript
Linux
Windows
ShellScript
Nodejs
SQL
Agile development(Scrum)
DevOps
Certification
Oracle Gold SE 7
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Adobe Certified Professional - Adobe Experience Manager Business Practitioner
09-2021
Technical Support Engineer
Adobe Inc.
01.2021 - Current
Oracle Gold SE 7
09-2013
Software Engineer
Fujitsu
04.2012 - 12.2019
Master of Science - System LSI
Waseda University
04.2010 - 03.2016
Bachelor of Science - Engineering And Computer Science
The University of Kitakyushu
04.2006 - 03.2010