Trisha McKinney
El Paso,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Realtor
Keller Williams Realty - El Paso/Las Cruses
10.2021 - 11.2023
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Data Entry Clerk
Conduent Call Center
01.2023 - 08.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Alorica
11.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Family Care Provider
Army Community Service
10.2014 - 12.2016
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Education
Associate of Arts - Social Work
El Paso Community College
El Paso, TX05.2025
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
Timeline
Data Entry Clerk
Conduent Call Center
01.2023 - 08.2023
Realtor
Keller Williams Realty - El Paso/Las Cruses
10.2021 - 11.2023
Customer Service Representative
Alorica
11.2018 - 01.2021
Family Care Provider
Army Community Service
10.2014 - 12.2016
Associate of Arts - Social Work
El Paso Community College
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