Salesforcecom
Hi, I’m
TROY LOGAN
Account Manager
Hanson,United States
Summary
Strategic Account Manager leading proactive discovery conversations uncovering new opportunities within existing accounts. Cultivating strong relationships, driving client engagement and revenue growth. Full sales cycle expert owning and managing the end-to-end customer relationship – ensuring customer renewal, and expansion. Unearth new sales opportunities through business development turning prospects into long-term partnerships through consultative solution focused selling.
Overview
10
years of professional experience
2
years of post-secondary education
Work History
Clean Harbors Norwell, MA
Inside Sales Account Manager
08.2021 - Current
Job overview
- Prospecting new leads with high level of outbound calls to both cold and warm contacts. 80-150 contacts per day.
- Attain sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
- Prepare pricing strategies for current customers to enhance sales and increase profitability.
- Match customers to products based on in-depth understanding of different business models and needs.
- Develop exceptional rapport with customers to build trust and create value through guided buying decisions.
- Manage assigned territory with 1000 regular customers across multiple product lines
Scenic USABoston, MA
Group Sales Account Manager
10.2018 - 07.2020
Job overview
- Managed 500+ accounts worth $10M net revenue. Increased sales team conversion by 21% year-over-year (YOY)
- Set record for most group passengers 3,000+ individuals sold in company’s 30-year history.
- Developed strategic plans to achieve short- and long-term revenue objectives.
- Directed account teams to achieve challenging profit targets by strategically evaluating options and implementing optimal solutions.
- Helped clients' achieve goals with proactive management of available resources and deep understanding of current industry trends.
- Pursued every opportunity to increase account revenue and diversify group revenue streams by continuously analyzing data and capitalizing on emerging trends.
- Led portfolio of client partnerships using consultative, forward-thinking approach.
WorldStridesQuincy , MA
Team Lead- Account Managers
04.2018 - 10.2018
Job overview
- Coached three sales team members from “C” players to “A” players.
- Mentored seven direct reports to increase commission earnings by 35%.
- Created sales road map for account managers to follow.
- Developed vibrant sales funnel by fostering incoming leads and prospecting for qualified internal and external leads.
- Converted prospecting efforts into traveling groups through consultative sales approach.
- Consulted with SVP of sales to recognize and utilize effective marketing methods with new and existing accounts.
- Facilitated weekly meetings with direct reports to track progress and provide one-on-one coaching.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Waste Management Foxborough, MA
SMB Account Manager
08.2017 - 04.2018
Job overview
- Averaged 105% to goal for revenue targets over six month period
- Increased revenue and profits by executing sound plans on retention calls to improve client service
- Generated revenue growth by perfecting and utilizing consultative selling approach in retention of current customers.
- Reduced lost accounts by engaging customers and diffusing cancellation requests.
- Manage existing business relationships utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers
- Prepare complex proposals and make recommendations on equipment optimization and leasing options
Viking CruisesBoston, MA
Direct Sales Consultant
03.2017 - 08.2017
Job overview
- Recognized as Top 10 Sales Consultant out of 155 agents.
- Exceed company defined revenue and conversion quotas each month
- Averaged $1.5M revenue per month.
- Utilize proven sales techniques to build rapport with customers to enhance customer's buying experience and exceed customer care commitments
- Sell Viking products to direct consumers including handling of complex itineraries and pricing plans
- Upsell additional services offered by Viking to maximize revenue for company
Grand Circle CorporationBoston, MA
Group Sales Account Manager
07.2011 - 03.2017
Job overview
- Expanded territory by 45% in five years.
- Awarded “Excellence in Service” in 2015, one of eight employees recognized with reward trip to Brazil
- Consistently exceeded sales goals through efficient time management and advanced sales techniques.
- Achieved excellent service rating of 92% with 2,500+ surveys.
- Ranked as “A” player for four consecutive years during annual review.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Create pipeline of prospects to be closed with high degree of certainty, either individually or for other Groups Account Managers
- Manage client database to target specific clients to maximize company profits
- Renew business with excellent customer service while building long-term relationships with clients
- Travel, meet, prepare, and present to Affinity Group Leaders at least once every 60 days
- Appraise and negotiate compensation with dissatisfied passengers to ensure renewal and minimize negative impact for company
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from Liberal Arts And General Studies
01.2015 - 06.2017
Skills
Account Management
Discovery Skills
Emotional Intelligence
Consultative/Solution focused selling
Client focused
Organization skills
Timeline
Inside Sales Account Manager
Clean Harbors
08.2021 - Current
Group Sales Account Manager
Scenic USA
10.2018 - 07.2020
Team Lead- Account Managers
WorldStrides
04.2018 - 10.2018
SMB Account Manager
Waste Management
08.2017 - 04.2018
Direct Sales Consultant
Viking Cruises
03.2017 - 08.2017
Southern New Hampshire University
Bachelor of Arts from Liberal Arts And General Studies
01.2015 - 06.2017
Group Sales Account Manager
Grand Circle Corporation
07.2011 - 03.2017
Software
MS Office Suite