Melissa Vazquez

• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Operated and maintained applicant tracking and candidate management systems.
• Developed recruiting strategies to identify qualified candidates and build network.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Metrics- 50-60 candidate reach outs per day, 8-10 interviews per week, 4-6 sendout per week. Cold called candidates that were sourced through various tools.

• Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
• Maintained filing system of current, prospective and future positions.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.

Metrics- Based on how many candidates stayed throughout the process and kept interview dates. I was at a 95% rate out of 100%

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained new employees and assisted with onboarding

Metrics- 3 accounts opened per day, 1 credit card per day, 1 mortgage reference per day. I was at 90% and my customer satisfaction rating was at 95%

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Hired for all departments within the hotel, trained all new employees and kept training log up to date.