Abigail Henderson
Summary
Motivated Paralegal and Notary Public with a commitment to continuously improving and expanding personal skills and knowledge in order to achieve greater responsibility and opportunities for professional growth. Possesses exceptional communication and project management abilities, able to effectively handle multiple tasks in fast-paced environments. Proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives, recognized by others.
Overview
9
9
years of professional experience
Work History
Paralegal
Kiner Legal Group
06.2023 - Current
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Revised and finalized letters, briefs, and memos.
- Researched statutes, decisions, legal articles, and codes.
- Contacted clients to schedule appointments and discuss progress of cases.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
Barista
Starbucks
02.2022 - 09.2022
- Presented and explained drink menu, answering questions to educate customers
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Memorized or referenced readily accessible information to relay to customers
- Answered customer phone calls and appropriately addressed questions and complaints
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Warmed and served baked goods and pastry items to customers
- Provided customers with product details, coffee blends, and preparation descriptions
- Delivered high-quality customer service to promote company's culture, values, and mission
- Remembered personal preferences and allergy information to build customer loyalty
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Office Assistant II
San Bernardino County Human Services
01.2020 - 02.2022
- Supported staff by performing data entry and completing administrative duties
- Scheduled appointments, maintaining calendars for personnel
- Coordinated office operations and procedures to facilitate workflow and efficiency
- Interacted with clients to resolve issues or answer questions regarding services rendered by company
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Participated in team meetings, providing input and suggestions on organizational practices
- Monitored operation of office equipment and troubleshot technical issues
- Sorted through incoming mail and packages to distribute to correct personnel
- Sorted and indexed information, setting up and maintaining specialized filing systems
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
Legal Assistant
Compex Legal Services Inc.
09.2019 - 01.2020
- Drafted and sent out emails and memos for seamless communication
- Composed letters and other correspondence, fostering external communications on behalf of leadership
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Typed, formatted, and proofread outgoing correspondence and documents
- Simplified office procedures to increase efficiency and productivity
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems
- Reviewed files and records to obtain information to respond to requests
- Developed and maintained positive relationships with clients and legal staff
- Developed and maintained electronic filing systems and naming conventions
- Resolved customer inquiries and complaints with timeliness and professionalism
- Implemented office procedures, creating streamlined processes
- Delivered quality customer service to staff and customers
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Office Manager
Formation Creation
07.2018 - 09.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached employees through day-to-day work and complex problems.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Paralegal
Lexington Law Firm
12.2015 - 07.2017
- Handled sensitive and proprietary information with discretion and confidentiality
- Assisted with corporate compliance and ethics program initiatives
- Supported attorneys in client meetings with administrative assistance and documentation
- Met with clients to discuss case
- Edited and proofread legal documents to verify accuracy.
- Contacted clients to schedule appointments and discuss progress of cases.
- Identified and assessed customer's needs quickly and accurately.
- Recorded details of conversations, complaints and actions taken in CRM.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Education
Bachelor of Arts - Pre-Law
Liberty University
Lynchburg, VA05-2027
Associate of Arts - Paralegal Studies
Liberty University
Lynchburg, VA05-2023
Skills
- Case File Organization
- Notary Public
- Settlement Agreements
- Exhibit Preparation
- Calendar Oversight
- Document Filing
- Exceptional Writer
- Legal Research Skills
- Trial Preparation Assistance
- Attorney Support
- Case Summaries
- Motion and Brief Drafting
Timeline
Paralegal
Kiner Legal Group
06.2023 - Current
Barista
Starbucks
02.2022 - 09.2022
Office Assistant II
San Bernardino County Human Services
01.2020 - 02.2022
Legal Assistant
Compex Legal Services Inc.
09.2019 - 01.2020
Office Manager
Formation Creation
07.2018 - 09.2019
Paralegal
Lexington Law Firm
12.2015 - 07.2017
Bachelor of Arts - Pre-Law
Liberty University
Associate of Arts - Paralegal Studies
Liberty University