Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanice Nicholson

Albany,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Independent and quick thinking team player seeking a role offering increased responsibility.

Overview

14
14
years of professional experience

Work History

Fc Associate/ Learning Ambassador

Amazon
11.2021 - Current
  • Pulled orders quickly on Pit machine to maintain demanding productivity goals.
  • Operated Pit machine and reported instances of safety code violations to management to reduce risk of accidents.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Operated scanners to track merchandise and verify contents of containers.
  • Packed and palletized items for shipment on outbound trailers.
  • Assessed participant engagement and adapted training modules to support group morale.
  • Trained and mentored numerous of new personnel hired to fulfill the ship dock role.
  • Kept detailed log of employee training progress and evaluated where necessary.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Administrative Assistant

Sano-Rubin Construction Services
02.2019 - 03.2021
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain supplies.
  • Made average of 100 outbound bid calls per day.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
  • Used Microsoft Word to prepare various correspondence, reports and other written material.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Gathered, sorted and scanned documents to enter into computer system.
  • Provided clerical support to all accounting professionals in department.

Customer Service/ Sales Associate

BSW Beauty Supply Warehouse
01.2013 - 03.2021

• Sales and customer service associate for business

• Responsible for maintaining store inventory

• Responsible for Cashing customers out

• Obtaining and completing telephone order

• Greeted store customers and discussed needs

• Maintained cleanliness of restrooms by washing down and properly sanitizing counter tops, floors and toilets.

CSS3 Call Center Agent

Maximus (New York State Of Health Marketplace)
01.2016 - 11.2018

• Answering consumers telephone calls promptly and in a appropriate manner.

• Assisted consumers with enrollment into health insurance.

• Creating referrals and complaints for consumers and giving them account specific information.

• Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.

• Answered incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocol

• Met Quality Assurance and other key performance metrics

• Transferred consumers to appropriate entities according to the established guidelines.

• Facilitated the fulfillment of consumers requests for materials via mail, email, or downloads.

• Responded to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when was appropriate.

• Tracked and documented all inquiries using the applicable systems.

• Escalated calls and issues to the appropriate designated staff for resolution as needed

• Attended meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

Education

Advanced Regents High School Diploma -

Albany High School
Albany, NY

Skills

    Motivated team player

    Quick Learner

    Exceptional communication skills

    Computer literate

    Able to multi-task and function in a fast-paced environment

    Extremely self-motivated with great ability to work individually or with others as a team

    Creative problem solver

    Strong conflict resolution skills

    Goal-oriented

    Excellent work ethic

    Positive and Friendly

Timeline

Fc Associate/ Learning Ambassador

Amazon
11.2021 - Current

Administrative Assistant

Sano-Rubin Construction Services
02.2019 - 03.2021

CSS3 Call Center Agent

Maximus (New York State Of Health Marketplace)
01.2016 - 11.2018

Customer Service/ Sales Associate

BSW Beauty Supply Warehouse
01.2013 - 03.2021

Advanced Regents High School Diploma -

Albany High School
Shanice Nicholson