To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Independent and quick thinking team player seeking a role offering increased responsibility.
• Sales and customer service associate for business
• Responsible for maintaining store inventory
• Responsible for Cashing customers out
• Obtaining and completing telephone order
• Greeted store customers and discussed needs
• Maintained cleanliness of restrooms by washing down and properly sanitizing counter tops, floors and toilets.
• Answering consumers telephone calls promptly and in a appropriate manner.
• Assisted consumers with enrollment into health insurance.
• Creating referrals and complaints for consumers and giving them account specific information.
• Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
• Answered incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocol
• Met Quality Assurance and other key performance metrics
• Transferred consumers to appropriate entities according to the established guidelines.
• Facilitated the fulfillment of consumers requests for materials via mail, email, or downloads.
• Responded to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when was appropriate.
• Tracked and documented all inquiries using the applicable systems.
• Escalated calls and issues to the appropriate designated staff for resolution as needed
• Attended meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
Motivated team player
Quick Learner
Exceptional communication skills
Computer literate
Able to multi-task and function in a fast-paced environment
Extremely self-motivated with great ability to work individually or with others as a team
Creative problem solver
Strong conflict resolution skills
Goal-oriented
Excellent work ethic
Positive and Friendly