Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonette Kaupu

New Haven,CT

Summary

Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

12
12
years of professional experience

Work History

Warehouse Associate

Amazon
Orange , CT
11.2021 - 01.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Group Lead Teacher

WCEC
Worcester, MA
10.2018 - 11.2022
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Promoted physical, mental and social development using classroom games and activities.

Front Desk Receptionist

Boxboro Regency
Boxborough, MA
01.2016 - 12.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Client Care Representative

Elder Services Of Worcester
Worcester, MA
03.2015 - 11.2017
  • Answered customer questions via telephone, email and live chat services.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
  • Interacted with team members across departments to research and resolve customer issues.

Security Guard

Securitas Security Services USA
Worcester, MA
01.2014 - 12.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

Associate Degree - Criminal Justice

Ashworth College
Norcross, GA
03.2024

Career Diploma - Private Investigator

Penn Foster College
Scottsdale, AZ
03.2021

GED -

YWCA/QCC
Worcester, MA
05.2016

Skills

  • Classroom management
  • Group learning mechanics
  • Student-centered learning
  • RTI familiarity
  • Group and individual instruction
  • Curriculum Development
  • Child development
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Guest Message Transmission
  • Invoicing and Billing
  • Microsoft Office
  • Data Gathering
  • Incoming Mail Sorting
  • Problem Solving
  • Guest Registration
  • Check In and Check Out Procedures
  • Room Key Issuance
  • Issue Escalation
  • Room Assignment
  • Customer Service
  • Decision Making
  • Administrative Support
  • Staff Training
  • Paperwork Processing
  • Loss Prevention
  • Sales and Promotions
  • Safety and Cleanliness Standards
  • Ability to Lift 40 pounds
  • Computer Proficiency and Microsoft Office
  • Reliable and Responsible
  • Honest and Ethical
  • Positive Customer Engagement
  • Basic Mathematics
  • Cash Handling
  • Customer Needs Assessment
  • Friendly and Helpful
  • Customer Assistance
  • Speech Clarity
  • Guest Services
  • Cleaning and Sanitizing
  • Relationship Building
  • Strong Interpersonal and Communication Skills
  • Amazon Web Services
  • Security Planning
  • Employee and Visitor Screening
  • Ground Patrol
  • CCTV Monitoring
  • First Aid Training
  • Attentive and Observant
  • Emergency Response
  • Team Player

Timeline

Warehouse Associate

Amazon
11.2021 - 01.2022

Group Lead Teacher

WCEC
10.2018 - 11.2022

Front Desk Receptionist

Boxboro Regency
01.2016 - 12.2016

Client Care Representative

Elder Services Of Worcester
03.2015 - 11.2017

Security Guard

Securitas Security Services USA
01.2014 - 12.2017

Associate Degree - Criminal Justice

Ashworth College

Career Diploma - Private Investigator

Penn Foster College

GED -

YWCA/QCC

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Antonette Kaupu