Mary Gomez-Diaz
Torrance,CA
Work Preference
Summary
Customer Associate professional with 30+ years expertise in systems management, research, and processes and procedures within the CPG industry, who has partnered across PBNA Finance, Operations, and Sales teams and has handled broad range of customer and pricing support.
Overview
30
30
years of professional experience
Work History
Food Service Coordinator-Resolution
PepsiCo
12.2022 - 12.2025
- Partnered with the Sales, A/R, Pricing, Tax teams to resolve ongoing customer concerns i.e.: sales tax refunds, pricing and receivable issues.
- Researched & reviewed customer payment discrepancies, including customers who were removed from charge terms, and partnered with AR and the Field on a resolution.
- Communicated with all other FSC coordinator functions to resolve customer issues as needed.
- Pepsi-Beverages Division
Associate Coordinator-CIA
PepsiCo
08.2009 - 12.2022
- Executed broad range of sales support services, such as customer account creation, route change requests, asset management, etc. supporting 17 locations spanning across Hawaii and Southern and Northern California of a Food & Beverage company in the CPG industry.
- Managed ~5,000 Customer Data Management tickets/quarter to ensure 100% customer service and to support selling initiatives within the field sales organization.
- Collaborate with field sales leaders on account management requests such as route maintenance, customer maintenance, new customer/change of ownership, resale certificates, credit terms, and org maintenance.
- Researched and remedied accounts receivable discrepancies within customer billing accounts, handling charge-back voids as large $20,000, leveling sales accounting overs and shorts.
- Pepsi-Beverages Division
Sales & Delivery Administrator
PepsiCo
06.2004 - 07.2009
- Audited sales rep and delivery driver working hours, ensuring no discrepancies and entered all holiday and sick pay leveraging the Kronos admin platform to monitor and enter data.
- Implemented safety procedures by partnering with Job Hurt to generate OSHA safety accident reports for review and Safety Link tracking. Investigated safety accidents for preventable/non-preventable status.
- Handled daily cash flows of ~$40,000 in sales deliveries for each driver, reconciling accounts and ensuring each account balanced out, responsible for organizing cash for Brink pickup.
- Maintained Nextel inventory for sales & delivery team, troubleshooting devices and sending them in for maintenance and repair in a timely manner to minimize disruptions to the business.
- Pepsi-Beverages Division
Sales Operations Receptionist
PepsiCo
02.1999 - 05.2004
- First touch point interaction for all incoming visitors into the plant, guided and facilitated answering all phone calls coming into the faculty and directed customer service complaints to appropriate department.
- Pepsi-Beverages Division
Full-Service Vending Administrator
PepsiCo
02.1996 - 01.1999
- Performed vending machine system set-ups and learned inventory and commission processes to develop an understanding of the food service function. Immersed myself in the company culture while building relationships & trust with the frontline.
- Pepsi-Beverages Division
Education
High School Diploma -
Narbonne High School
Harbor City, CA01.1979
Skills
- Won the True-Blue Award for the Inactive Outlet Project, saving the company $250M by researching and analyzing inactive assets in the market and partnering with sales team to remedy lost equipment and reactivate service
- Led Safety Empowerment Team for the Buena Park facility, cultivating a safe work environment by collaborating with sales and operations team to ensure all safety concerns of the frontline team were being addressed and innovating changes in policies and procedures to reflect our safety values
- Partnered with PepsiCo Global Template (PGT) to participate in User Acceptability Testing for new MDG platform as a part of technology innovation project for PBNA sales market
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Service Coordinator-Resolution
PepsiCo
12.2022 - 12.2025
Associate Coordinator-CIA
PepsiCo
08.2009 - 12.2022
Sales & Delivery Administrator
PepsiCo
06.2004 - 07.2009
Sales Operations Receptionist
PepsiCo
02.1999 - 05.2004
Full-Service Vending Administrator
PepsiCo
02.1996 - 01.1999
High School Diploma -
Narbonne High School