Anna Shahverdyan
Los Angeles,CA
Summary
Results-driven community leadership professional with strong background in fostering engagement and building robust community networks. Proven ability to facilitate collaboration and drive impactful initiatives, ensuring adaptive responses to changing needs. Skilled in strategic planning, conflict resolution, and communication, known for reliability and strong focus on achieving outcomes.
Overview
5
5
years of professional experience
Work History
Senior community lead
CANTINA
05.2024 - Current
- Strategic Development: Lead the vision and roadmap for creating and optimizing AI-driven social experiences, focusing on innovative bot features that enhance user engagement and interaction
- Bot Character Creation: Develop unique, interactive bot personas that resonate with various user demographics, balancing entertainment with meaningful conversation
- User-Centric Design: Oversee UX design to ensure bots provide seamless, intuitive experiences, incorporating user feedback to continually refine and personalize interactions
- Team Leadership: Mentor and collaborate with a multidisciplinary team, fostering a creative environment that encourages innovation in AI technology and character development
- Data-Driven Decision Making: Utilize analytics to monitor bot performance, engagement, and retention, driving continuous improvement through insights on user behavior
- Cross-Functional Collaboration: Coordinate with product, engineering, and marketing teams to align bot features with overall app goals, creating cohesive, branded experiences across the platform
- Implemented advanced natural language processing techniques to enhance chatbot interactions for a more seamless user experience.
- Managed multiple concurrent client projects, delivering high-quality results within tight deadlines while maintaining excellent communication throughout each project lifecycle.
- Collaborated with cross-functional teams to design, develop, and integrate AI technologies into existing systems.
Social Media Content Creator
Amazon prime
09.2023 - 10.2023
- Post create content accord different platforms, which included stories, reels and posts
Sales Associate
Faeriesty |ALIGLOBAL INC
06.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Macy's
Sherman Oaks, USA
06.2022 - 05.2023
- Worked as team lead
- Greeted customers in a friendly manner
- Responsible for resolving all customer complaints
- Processed customer transactions
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Maximized sales transactions
- Monitored inventory
- Handled returns and exchanges
- Applied makeup
- Cosmetic appointment
- Makeup artist
- Assist costumers with skincare, cosmetics and fragrance questions
Sales Associate
Macy's
North Hollywood, USA
06.2022 - 05.2023
- Maintained in-depth knowledge of company brand to best serve customers and drive sales
- Taught customers how to apply makeup and recommended optimal products
- Trained new staff in product knowledge and customer service protocols
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Met sales goals, supporting organizational health through consistent and reliable service
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Followed up with customers to increase satisfaction with purchases and services
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Applied makeup and skincare products to customers following guidelines to enable testing of brand
- Opened new product boxes and stocked items in displays
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Kept counters and work spaces clean and neat
Sales Associate
Z Gallerie
Sherman Oaks, USA
03.2021 - 06.2022
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays
- Greeted customers and helped with product questions, selections, and purchases, including in-store and online transactions
- Sold household items including big furniture pieces like sofas, coffee tables, and sectionals
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Assisted customers with prompt and polite support in-person and via telephone
- Issued receipts and processed refunds, credits, or exchanges
- Assisted customers by answering questions and fulfilling requests
Sales Associate
Janie and Jack
Sherman Oaks, USA
07.2020 - 07.2021
- Educated customers on promotions to enhance sales
- Answered questions about store policies and concerns to support positive customer experiences
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Operated cash register for cash, and credit card transactions
- Temporary key holder, Closed and opened registers
Substitute Teacher/Assistant Teacher
Dutch School of South California
09.2019 - 07.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal
- Provided one-one and group-based learning support to maintain student progress and development
- Organized and guided activities for students, including skills practice, research and memorization tasks
- Supported classroom activities, including tutoring, grading homework and reviewing exams
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Handed out classroom materials, like pencils, paper and crayons
Education
Bachelor of Arts - Political Science
University of California, Santa Barbara
Santa Barbara, CA06-2025
Associate of Arts - Political Science
Los Angeles Valley College
Van Nuys, CA06-2023
Skills
- Collaborative mindset
- Partnership development
- Community building
- Teamwork
- Technical communication
- Customer service
- Student engagement
Languages
Armenian
Full Professional
Russian
Professional Working
English
Full Professional
Dutch
Full Professional
Timeline
Senior community lead
CANTINA
05.2024 - Current
Social Media Content Creator
Amazon prime
09.2023 - 10.2023
Sales Associate
Faeriesty |ALIGLOBAL INC
06.2023 - 09.2023
Sales Associate
Macy's
06.2022 - 05.2023
Sales Associate
Macy's
06.2022 - 05.2023
Sales Associate
Z Gallerie
03.2021 - 06.2022
Sales Associate
Janie and Jack
07.2020 - 07.2021
Substitute Teacher/Assistant Teacher
Dutch School of South California
09.2019 - 07.2021
Bachelor of Arts - Political Science
University of California, Santa Barbara
Associate of Arts - Political Science
Los Angeles Valley College
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