Summary
Overview
Work History
Education
Skills
Timeline
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Julena Heiland

Boise

Summary

Accomplished Shipping Manager at Western Idaho Cabinets, adept in logistics oversight and team leadership. Spearheaded compliance initiatives, enhancing shipping accuracy by 20%. Proven track record in inventory management and freight coordination, driving operational efficiency. Recognized for resolving complex discrepancies and fostering a collaborative work environment, ensuring seamless operations and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Shipping Manager

Western Idaho Cabinets
Boise
03.2018 - 04.2025
  • Trained staff on shipping procedures and safety regulations.
  • Maintained compliance with shipping regulations and documentation requirements.
  • Resolved shipping discrepancies by investigating issues and implementing corrective actions.
  • Provided detailed reports on delivery status to management teams.
  • Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
  • Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
  • Maintained accurate records of all outgoing freight activities.
  • Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Identified opportunities for improvement within the current operations process flow.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Implemented bar coding system to identify location and quantities of requested items.

Assistant Manager

Taco Bell
Boise
06.2015 - 03.2018
  • Assisted in developing team training programs to enhance staff skills and performance.
  • Coordinated daily operations to ensure efficient workflow and resource allocation.
  • Managed scheduling and staffing to meet business needs and customer demands.
  • Led team meetings to discuss progress, address challenges, and share best practices.
  • Supported performance evaluations by providing feedback on team members' contributions and growth.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.

Education

Some College (No Degree) -

Sante Fe Communtity College
Gainesville, FL

Skills

  • Shipping compliance
  • Inventory management
  • Freight coordination
  • Barcoding systems
  • Logistics oversight
  • Customer relationship management
  • Team leadership
  • Performance evaluation

Timeline

Shipping Manager

Western Idaho Cabinets
03.2018 - 04.2025

Assistant Manager

Taco Bell
06.2015 - 03.2018

Some College (No Degree) -

Sante Fe Communtity College

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Julena Heiland