Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kia Lewis

Springdale,AR

Summary

Proficient in Outlook, Excel and Salesforce CRM. Dependable worker with customer service, data entry, and records management knowledge. Demonstrated ability to prioritize tasks and meet deadlines. Call Center Operations Quality Assurance Controls Customer Support Inbound Phone Call Management Problem-Solving Skills Data Gathering with experience in call center environments. Proven track record of providing exceptional customer service and support, with a focus on problem resolution and customer satisfaction.

Focused [Type] professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.

Overview

16
16
years of professional experience

Work History

Resolution Specialist

Sam's Club
08.2024 - 11.2024
  • Had the ability to do monetary, or date/time calculations: while handling basic compensation and payroll issues
  • Had to have the ability to understand how a pay period worked for some resolutions
  • I was able to utilize a computer, headset, mouse keyboard and other accessories to listen, document, research and communicate effectively with customers needs
  • I had to be empathetic to customers' needs to ensure a proper understanding of each customer query's and provide a positive customer experience

Call Center Representative

HealthEquity Inc.
02.2023 - 02.2024
  • Ensured compliance with company regulations at all times during customer interactions
  • Answer any and all interactions during your scheduled shift in a friendly and relatable manner
  • Acts as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
  • Empathetic to customers' needs but understanding of the business' bottom line
  • Collect and share feedback to external teams to ensure the needs of the customers are being met
  • Managed large amounts of incoming calls in a professional manner

Security Guard

Securitas
01.2018 - 01.2018
  • Interacted with visitors and employees in a professional manner
  • Protected property and staff by maintaining safe and secure environment
  • Interacted professionally with visitors, staff, vendors, and other individuals on site
  • Locked doors and gates of entrances and exits to secure buildings
  • Maintained daily logs of all activity occurring on the premises
  • Monitored entry-exit activity, allowing only authorized personnel to enter facility
  • Patrolled buildings regularly both inside and outside while maintaining an alert presence
  • Observed, reported and documented suspicious activities to management
  • Enforced safety and security regulations to protect property and personnel
  • Performed routine checks of doors, windows, and gates for security breaches

Cashier

Gamestop
10.2015 - 02.2016
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Processed cash, check, and credit cards for customer purchases
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Helped restock shelves when necessary to maintain an organized display area

Stocker

Walmart
01.2015 - 06.2015
  • Stocked shelves, racks, and cases with new or transferred merchandise
  • Stocked and neatly arranged items on shelves
  • Lifted heavy boxes up to 50 lbs on a regular basis
  • Worked collaboratively with other team members to achieve departmental goals
  • Adhered to company policies and procedures when receiving, stocking, rotating, pricing, and merchandising products
  • Followed all safety guidelines to prevent accidents and injuries
  • Unloaded trucks and properly stored items in designated areas
  • Examined and inspected stock items for wear and defects, reported any damage to supervisors

File Clerk

CPS
01.2013 - 05.2013
  • Input data, such as file numbers, new, or updated information, or document information codes into computer systems to support document and information retrieval
  • Located and retrieved files upon request from authorized users
  • Ensured all records were kept up to date with the most current information
  • Maintained confidentiality of all sensitive client information
  • Placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification, and identification information

Sales Associate

Walmart
01.2010 - 12.2010
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Performed cleaning tasks, keeping store neat and organized
  • Assisted customers with product selection to ensure customer satisfaction
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Organized merchandise displays to promote higher levels of customer engagement

Dietary Aide

Truman Smith Hospital
01.2009 - 08.2009
  • Delivered dishes and meal trays to patient rooms during scheduled times
  • Performed daily cleaning duties such as sweeping floors and mopping surfaces
  • Provided excellent customer service to residents, staff, and families
  • Assisted with preparing and serving meals according to dietary requirements and regulations
  • Maintained a clean work environment by sanitizing equipment and washing dishes
  • Checked meal trays for compliance with diet modifications
  • Adhered to all safety protocols while handling food
  • Prepared trays for special diets according to Microsoft

Education

High School Diploma -

Gladewater High School
05.2006

Skills

  • Data Entry
  • Product and Service Knowledge
  • Good Listening Skills
  • Conflict Resolution Techniques
  • Customer Support
  • Call Controlling
  • Call Center Operations
  • Salesforce
  • Records Management
  • CRM Software
  • Microsoft Office
  • Phone etiquette
  • Customer service
  • Administrative experience
  • Multitasking

Timeline

Resolution Specialist

Sam's Club
08.2024 - 11.2024

Call Center Representative

HealthEquity Inc.
02.2023 - 02.2024

Security Guard

Securitas
01.2018 - 01.2018

Cashier

Gamestop
10.2015 - 02.2016

Stocker

Walmart
01.2015 - 06.2015

File Clerk

CPS
01.2013 - 05.2013

Sales Associate

Walmart
01.2010 - 12.2010

Dietary Aide

Truman Smith Hospital
01.2009 - 08.2009

High School Diploma -

Gladewater High School

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Kia Lewis