Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Languages
Timeline
CustomerServiceRepresentative

Suha Ahmed Makeen

Summary

CORECOMPETENCIE SS K ILLS Experienced Program Management Specialist with a diverse background spanning over a decade in international organizations, government agencies, and educational institutions. Demonstrated expertise in overseeing complex projects, coordinating diverse teams, and ensuring compliance with organizational policies and standards. Proficient in safeguarding, gender equality, and social inclusion initiatives, with a strong focus on child protection and education. Skilled in administration, logistics, and diplomacy, with a track record of effectively managing operations, budgets, and resources. A proactive leader with excellent communication and organizational skills, adept at building relationships and fostering collaboration with stakeholders at all levels. Passionate about driving positive change and achieving impactful results in dynamic and challenging environments. Organizational Skills Communication Program Management Administration and Leadership Diplomatic Protocol Correspondence Handling Financial Management Problem-Solving Training Coordination Training Facilitation Resource Management Quality Assurance Compliance Management Contract Negotiation Government Relations Crisis Management

Overview

14
14
years of professional experience

Work History

Safeguarding,Gender, Social Inclusion Coordinator

GOAL International
05.2022 - 08.2022
  • Ensure country office policies are in line with GOAL's global policies, particularly those pertaining to safeguarding
  • Drive initiatives aimed at reducing inequality, promoting equity, and fostering diversity within project interventions
  • Oversee the implementation of GOAL's safeguarding policies and guidelines, including Child Protection
  • Protection from Sexual Exploitation and Abuse, Code of Conduct, and Whistleblowing Policy
  • Advocate for inclusion, with a specific focus on protection, gender and age mainstreaming in all projects.

Executive Assistant, Ambassador | Administration officer

Embassy of Sweden Khartoum
02.2020 - 02.2021
  • Provided administrative support, managing schedules, arranging appointments, and handling correspondence
  • Assisted in managing official events, receptions, and visits, ensuring adherence to diplomatic protocol and etiquette
  • Handled official documents, including drafting, editing, and proofreading correspondence, reports, and diplomatic cables
  • Coordinated meetings, conferences, and official visits internally and with external stakeholders, organized travel arrangements, assisted in budget planning

Technical Education and Training officer

Norwegian Refugees Council
11.2020 - 01.2021
  • Developed and implemented technical education and training programs tailored for refugees
  • Assessed educational needs and skills gaps within refugee populations
  • Designed curriculum and training materials to address specific refugee needs
  • Coordinated with relevant stakeholders to ensure the effectiveness and sustainability of education initiatives

Associate Trainer

The British Council Sudan
03.2015 - 01.2021
  • Developed and maintained schedules for various projects, coordinating with different departments for timely task completion
  • Monitored progress against schedules, identifying potential delays or issues, and analyzed data to optimize resource allocation
  • Provided regular reports and updates to management on project status, collaborating with stakeholders to resolve scheduling conflicts
  • Implemented planning and scheduling best practices, contributed to process improvement, supported project managers in timeline development, and ensured compliance with relevant policies and regulations.

Exams Services Coordinator

The British Council Sudan
03.2015 - 01.2021
  • Oversaw the logistics and administration of various exams conducted by the British Council, ensuring smooth operations
  • Provided guidance to exam candidates on registration procedures and inquiries, ensuring a positive customer experience
  • Implemented and maintained quality assurance procedures to uphold exam integrity and standards
  • Managed exam-related data confidentially, ensured compliance with regulations, addressed issues promptly, and generated reports on exam administration activities for internal review and external stakeholders.

Planning & Scheduling Exam officer

The British Council Sudan
09.2016 - 01.2020
  • Managed the administration of Cambridge English exams, adhering to established procedures and guidelines
  • Oversaw exam logistics, invigilation, and materials management, while recruiting, and supervising exam staff
  • Ensured compliance with Cambridge Assessment English regulations, while liaising with stakeholders to coordinate exam schedules
  • Handled customer inquiries, provided candidate support throughout the exam process, managed exam-related finances, and maintained accurate records and documentation
  • East and West Africa

Child Protection Country Manager

The British Council Sudan
03.2015 - 01.2020
  • Developed and implemented child protection policies and procedures in alignment with local laws and regulations, providing training and support to staff and partners
  • Collaborated with government agencies, NGOs, and stakeholders to promote child protection initiatives and advocate for children's rights
  • Monitored and evaluated the effectiveness of child protection initiatives, making recommendations for improvement, and represented the
  • British Council Sudan in relevant forums and networks
  • Contributed to the development of funding proposals and reports, ensuring compliance with British Council policies and standards related to child protection and safeguarding.

Operations Manager

The Sheikh Zayed Private Academy
03.2012 - 10.2012
  • Oversaw daily operations of the academy, ensuring smooth functioning across all departments, including managing facility maintenance for a safe learning environment
  • Supervised administrative staff, coordinated tasks, and developed operational policies to improve efficiency
  • Collaborated with academic staff to support educational objectives and managed budget allocations effectively
  • Addressed operational issues promptly, ensured compliance with regulatory standards, and provided leadership to foster a positive work environment for the operations team.

Administration Executive | Government Relations Officer UAE

Abu Dhabi Indian School
10.2010 - 02.2012
  • Interfaced with government authorities and regulatory bodies, ensuring compliance with regulations and maintaining necessary legal documentation
  • Aligned school operations with local laws and policies, serving as a point of contact for government entities
  • Coordinated meetings with government officials, representing the school's interests and advocating for necessary changes
  • Provided administrative support for legal matters involving government entities and assisted in crisis situations requiring government intervention.

Office Manager, Translator

Nations
12.2009 - 03.2010
  • Provided administrative support to the Programme Director, managing schedules, coordinating meetings, and handling correspondence
  • Assisted in budget preparation and monitoring, tracked expenditures, processed invoices, and generated financial reports
  • Coordinated procurement processes for office supplies, equipment, and services, following UNDP procurement rules
  • Facilitated communication between the Programme Director and stakeholders, maintained records, prepared reports, and supported capacity-building initiatives for staff and partners.

Senior Staff Assistant | Office Manager

United Nations World Food Programme, WFP
10.2008 - 03.2009
  • Organized meetings, prepared agendas, and took minutes, ensuring all documentation and follow-up actions were addressed
  • Managed information flow within the Directorate, maintaining files, databases, and records according to established protocols
  • Coordinated travel arrangements for Directorate staff, including bookings for flights, accommodations, and transportation
  • Served as a focal point for internal and external inquiries, supported special projects and initiatives, maintained confidentiality, and handled sensitive information discreetly.

Education

Master of Public - Administration and Policy Planning

University of Texas

MBA - Technology, Project Management

University of Medical Sciences
2010

BBA - Organizational Management

Ahfad University for
1999

Skills

  • Center Exams Manager for Cambridge Assessment English
  • Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • MS Office
  • Project Coordination
  • Discretion and Confidentiality
  • Schedule Coordination
  • Scheduling and calendar management
  • Presenting Ideas and Plans
  • Project Support
  • Staff Management
  • Administrative Leadership
  • Event Coordination

Accomplishments

  • RedR UK organization
  • Built and maintained relationships with stakeholders in the humanitarian community to enhance collaboration and promote RedR UK's training programs
  • Assisted in evaluating the effectiveness of training programs through participant feedback, assessments, and monitoring of outcomes
  • Led or assisted in delivering training sessions on topics related to humanitarian aid, disaster response, and related skills
  • Collaborated with the training team to develop course content, materials, and exercises tailored to the needs of humanitarian professionals

Languages

  • English: Fluent
  • Arabic: Fluent
  • Hindi: Basic
  • Additional Information

    • Program Coordination and Management: Demonstrated ability to coordinate and manage multiple projects and initiatives simultaneously, ensuring alignment with organizational objectives and timelines. Stakeholder Engagement: Proven experience in effectively engaging with di stakeholders, like government agencies and International organizations, to achieve program goals. Policy Implementation: Strong background in implementing and enforcing organizational policies and guidelines, to promote accountability and compliance across projects.

    Languages

    English
    Full Professional
    Arabic
    Native or Bilingual

    Timeline

    Safeguarding,Gender, Social Inclusion Coordinator

    GOAL International
    05.2022 - 08.2022

    Technical Education and Training officer

    Norwegian Refugees Council
    11.2020 - 01.2021

    Executive Assistant, Ambassador | Administration officer

    Embassy of Sweden Khartoum
    02.2020 - 02.2021

    Planning & Scheduling Exam officer

    The British Council Sudan
    09.2016 - 01.2020

    Associate Trainer

    The British Council Sudan
    03.2015 - 01.2021

    Exams Services Coordinator

    The British Council Sudan
    03.2015 - 01.2021

    Child Protection Country Manager

    The British Council Sudan
    03.2015 - 01.2020

    Operations Manager

    The Sheikh Zayed Private Academy
    03.2012 - 10.2012

    Administration Executive | Government Relations Officer UAE

    Abu Dhabi Indian School
    10.2010 - 02.2012

    Office Manager, Translator

    Nations
    12.2009 - 03.2010

    Senior Staff Assistant | Office Manager

    United Nations World Food Programme, WFP
    10.2008 - 03.2009

    Master of Public - Administration and Policy Planning

    University of Texas

    MBA - Technology, Project Management

    University of Medical Sciences

    BBA - Organizational Management

    Ahfad University for
    Suha Ahmed Makeen