Tyler Wilcher
Summary
With extensive expertise in systems administration, identity management, and cloud infrastructure, I have successfully optimized IT environments for organizations such as Fulton County Schools, YMCA, Microsoft, and Chick-fil-A. My skill set includes Windows Server management, advanced cloud solutions, and deploying Microsoft Entra ID systems to enhance security, streamline user management, and enforce robust policies. In recent roles, I have focused on resolving complex IAM challenges, automating workflows, and ensuring system compliance and operational efficiency. My career reflects a dedication to delivering technical excellence and driving strategic IT advancements across diverse industries.
Overview
9
9
years of professional experience
Work History
Lead Cloud Engineer
Paradies Lagardere
06.2023 - Current
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Identified gaps in market to spot opportunities to create value propositions.
Senior System Administrator
Chick-Fil-A (Insight Global)
10.2023 - 10.2024
- Expertly managed and maintained Microsoft Windows management platforms, configuring and deploying a variety of applications, policies, scripts, and security updates using SCCM and Autopilot. Ensured systems were robust, up-to-date, and compliant with organizational standards.
- Audited security deployments and authored detailed system documentation and knowledge base articles, enhancing support efficiency.
- Provided advanced third-level support, resolving complex hardware and software issues to maintain system integrity and user satisfaction.
- Generated critical reports on inventory and software versions, supporting strategic IT decision-making and infrastructure optimization.
Azure Cloud Engineer
Microsoft (Insight Global)
04.2022 - 06.2023
- Design, implement, and support various Identity and Access Management (IAM) solutions
- Collaborate within and across teams to troubleshoot authentication issues from on-prem environments to Azure AD.
- Serve as SME on identity and access management within the enterprise partnering of businesses to identify system and repositories to be managed by identity and access management soltuions
- Review and configure existing IAM processes (i.e user provisioning, de-provisioning, re-certifications)
- Enforce and configure conditional access policies, MFA, Consent/Permissions and group functionalities
- Automate deployment via(PowerShell, Power Automate, Azure CLI) and troubleshoot mechanisms for quick service
- Develop and maintain knowledge base articles
Cloud Administrator
Young Men's Christian Association (YMCA)
05.2021 - 04.2022
- Led the deployment of Microsoft Entra ID solutions at YMCA, focusing on custom B2C policy coding and B2B integration, enhancing security and user management.
- Served as a key technical resource, introducing new technologies and conducting educational workshops to elevate YMCA's technical capabilities and security practices.
- Developed advanced custom policies within the B2C framework, utilizing JSON scripting and technical profiling to streamline user journeys and access management.
- Ensured IT projects were aligned with organizational goals, built strong stakeholder relationships, and led problem-solving initiatives to maintain operational excellence.
Systems Administrator II
Fulton County Schools
05.2016 - 05.2021
- Primary job function is point for infrastructure ticket system and break/fix.
- Secondary job function is point for the service desk and development teams.
- Infrastructure level systems administration projects.
- Configuration manager
- Windows Servers (file, print, application, SFTP, etc.) O365 hybrid Exchange environment
- Scripting languages – PowerShell
- AD, Azure Active Directory, Intune, DNS, DHCP, GPO, PKI
- Single Sign on technology, Linux Servers
- SQL databases and DBA adminsitration
Education
Bachelor of Arts - Mass Communications
Albany State University
Albany, GA12-2018
Skills
- Domain Group policy
- OU Permissions & delegation using native GUI
- PowerShell Scripting
- Power Automate
- Microsoft 365 Portal
- Entra ID B2B & B2C
- SSO Single sign On
- Azure Infrastructure with Terraform
- Data based formats (JSON,CSV, XML)
- DNS/DHCP & Network load balancers
- Entra ID sync connectors
- Cross-Tenant Synchronization
- VMware Management
Timeline
Senior System Administrator
Chick-Fil-A (Insight Global)
10.2023 - 10.2024
Lead Cloud Engineer
Paradies Lagardere
06.2023 - Current
Azure Cloud Engineer
Microsoft (Insight Global)
04.2022 - 06.2023
Cloud Administrator
Young Men's Christian Association (YMCA)
05.2021 - 04.2022
Systems Administrator II
Fulton County Schools
05.2016 - 05.2021
Bachelor of Arts - Mass Communications
Albany State University
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