Chantia Hutchinson
Atlanta,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Gusto
12.2018 - Current
- Developed and implemented customer outreach strategy that increased customer engagement by 50%; led to 30% increase in upsell opportunities and $500k in incremental revenue.
- Identified key areas of improvement in client engagement and implemented new system for tracking customer satisfaction and feedback; improved overall customer satisfaction rate by 25% and reduced churn rate by 10%.
- Drive strategic and intentional recommendations to clients, matching their business and people growth with our capabilities.
- Lean into data to measure business insights, product feedback, market research.
- Use my deep product knowledge and skills to help our current customers adopt features they need to support their business needs.
- Gather and share insights from cross functional partners.
Inside Sales Development Representative
Gusto
01.2018 - 11.2018
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Grade ELA Teacher
Urban Assembly School
Bronx, NY
09.2015 - 05.2017
- Created positive and engaging environment in classroom that encourages literacy skills.
- Promptly and consistently communicate with faculty and parents regarding student progress and classroom activities.
- Promoted a growth mindset in students by setting high expectations and providing support for individual academic goals.
- Developed and maintained positive relationships with parents, fostering open communication about student progress and achievements.
- Monitored student progress closely using formative assessments, adjusting instructional approaches as needed for optimal learning outcomes.
- Participated in professional development opportunities, staying current on teaching strategies and best practices for ELA education.
Education
Bachelors of Science - Teaching Education
Nyack College
01.2015
Skills
- Customer Relationship Building
- CRM Software
- Account Management
- Revenue Growth
- Customer Service
- Proficient in Salesforce
- Teamwork and Collaboration
- Onboarding and Orientation
- Problem Resolution
Timeline
Customer Success Manager
Gusto
12.2018 - Current
Inside Sales Development Representative
Gusto
01.2018 - 11.2018
Grade ELA Teacher
Urban Assembly School
09.2015 - 05.2017
Bachelors of Science - Teaching Education
Nyack College
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