Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quinton Allen

Aurora,CO

Summary

Proficient [Job Title] with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Personable Social Media Associate offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Good Sams
Aurora, CO
02.2014 - 07.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Customer Service Specialist

UNFI, United Natural Foods
Aurora, CO
01.2013 - 01.2014
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Described product highlights and benefits to help guide purchasing decisions.

Mail in Pharmacy Representative

PSI
Aurora, CO
01.2012 - 01.2013
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Education

Professional Graphic Design Diploma - Graphic Design

Austin Peay State University
Clarksville, TN
08.2021

Skills

  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Multi-Line Phone Systems
  • Team-Oriented and Cooperative
  • Inbound and Outbound Calling
  • Inventory Management

Timeline

Customer Service Agent

Good Sams
02.2014 - 07.2015

Customer Service Specialist

UNFI, United Natural Foods
01.2013 - 01.2014

Mail in Pharmacy Representative

PSI
01.2012 - 01.2013

Professional Graphic Design Diploma - Graphic Design

Austin Peay State University
Quinton Allen