Patricia Hayes
Elizabeth City,NC
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
26
26
years of professional experience
Work History
Import Operations Manager
Expeditors International Of Washington, Inc.
Norfolk, VA
10.1996 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Great Hope Baptist School
Chesapeake, VA05.1982
Skills
- Administrative Management
- Originality and Creativity
- Onboarding and Orientation
- Operation Monitoring
- Staff Management
- Logistics Oversight
- Team Leadership
- Performance Monitoring and Evaluation
- Interviewing and Prescreening
- Desktops, Laptops and Mobile Devices
Timeline
Import Operations Manager
Expeditors International Of Washington, Inc.
10.1996 - Current
High School Diploma -
Great Hope Baptist School
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