Harjot Chehal
Addison,TX
Summary
Dedicated Marine Veteran with a decade of customer service experience, with a background in PC repair, and Logistics. Proven track record of efficiently processing transactions and providing exceptional customer support. Skilled troubleshooter adept at resolving issues and implementing effective solutions. Strong leadership abilities coupled with training and mentoring experience. Proficient in hardware and software support with a knack for implementing organizational strategies.
Overview
12
12
years of professional experience
Work History
Tool Crib Attendant
Blackhawk Industrial
05.2023 - Current
- Managed tool inventory using CribMaster system to track, issue, and return tools and equipment efficiently
- Conducted regular inventory audits and reconciliations, leveraging CribMaster's reporting features to identify discrepancies and ensure accurate inventory levels
- Managed tool inventory using the Prophet 21 (P21) ERP system for efficient tracking and control
- Ability to train and support team members on ERP systems
- Strong data entry and record-keeping skills.
- Unpacked, inspected and stored new tools according to crib plans.
- Facilitated preventive maintenance on equipment in line with company standards.
PC Repair Technician
SMS InfoComm
02.2023 - 04.2023
- Proficient in diagnosing and repairing PC hardware and software issues
- Experienced in data recovery and backup operations
- Performed hardware upgrades and replacements, such as RAM, HDD/SSD, CPUs, and graphics cards
- Installed, configured, and maintained various operating systems, including Windows and Chrome OS
- Experienced in data recovery and backup operations.
- Customized hardware installations based on client needs, resulting in tailored solutions that maximized productivity.
- Streamlined repair processes for increased efficiency and reduced turnaround time on client projects.
Pro Services Cashier
Lowes Home Improvement
03.2021 - 08.2022
- Managed customer accounts and provided personalized service to Pro Desk clients using CRM software called MyLowesPro
- Handled various payment methods, ensuring secure and accurate processing through payment processing software
- Assisted in special orders and deliveries, coordinating with suppliers and customers to meet their needs
- Strong customer service and account management abilities.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
Customer Service Representative
Costco
10.2020 - 02.2021
- Strong customer service and communication skills
- Collaborated with fellow representatives and department managers to achieve sales targets, maintain store cleanliness, and uphold Costco standards
- Participated in ongoing training sessions to enhance product knowledge, customer service skills, and familiarity with Costco policies and procedures.
Financial Services Professional
World Financial Group
11.2016 - 01.2020
- Develop financial plans and budgets, perform variance analysis, conduct scenario modeling, and provide strategic financial advice
- Received positive feedback from clients for providing timely and accurate information using iGO, resulting in improved client retention
- Collaborated effectively with underwriters and support staff to expedite application approvals and resolve client inquiries promptly
- Efficiently navigated iGO to electronically submit insurance applications for various types of policies (life, health, property, etc.).
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Admin Specialist
USMC
10.2012 - 10.2016
- Utilized software systems specific to the USMC for managing personnel records and administrative tasks (e.g., Marine Online, Direct Access)
- Proficient in Word, Excel, PowerPoint, and Outlook for document preparation, data analysis, presentations, and email communication
- Utilized Defense Travel System (DTS) to coordinate and manage travel arrangements for Marines
- Managed electronic filing systems to maintain records and ensure data accuracy.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
Education
Bachelor of Science in Management -
University of Phoenix
Dallas, TX05.2024
Computer User Support Specialist Program -
ACI Learning
Dallas, TX02.2023
Skills
- Customer service
- Organizational and Time Management
- Troubleshooting
- Excellent leadership Skills
- Project manager
- Logistics
- Marketing Strategies
- Hardware and Software Support
- Wireless Networking
- Problem-solving abilities
- Sales and Marketing
- Work Order Management
Languages
Punjabi
Spanish
Timeline
Tool Crib Attendant
Blackhawk Industrial
05.2023 - Current
PC Repair Technician
SMS InfoComm
02.2023 - 04.2023
Pro Services Cashier
Lowes Home Improvement
03.2021 - 08.2022
Customer Service Representative
Costco
10.2020 - 02.2021
Financial Services Professional
World Financial Group
11.2016 - 01.2020
Admin Specialist
USMC
10.2012 - 10.2016
Bachelor of Science in Management -
University of Phoenix
Computer User Support Specialist Program -
ACI Learning
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