Daphne Wolford
Dallas,TX
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Results-driven [Job Title] with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Pro Maids Professional Cleaning Service
Dallas , TX
2007.06 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
Education
Associate of Science - Accounting
Independence Community College
Independence, KS05.1992
Skills
- Human Resources Oversight
- Mathematical Calculation and Reasoning
- Administrative Management
- Verbal and Written Communication
- Decision Making
- Financial Statement Review
- Assignment Delegation
- Supplier Monitoring
- Records Organization and Management
- Focus and Follow-Through
Timeline
Owner/Operator
Pro Maids Professional Cleaning Service
2007.06 - Current
Associate of Science - Accounting
Independence Community College
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