Andi Sina

Transaction Processing & Shared

Extension of duties from previous role included:

• Enhanced the in-house ETL framework I initially developed for CBTO by integrating two more organizations, Transaction Processing & Shared Services (TPSS) and the Client Service Center (CSC), significantly expanding data coverage and improving capacity planning across diverse organizational units.
• Oversee operations impacting over 15,000 employees and 3,000 vendors
• Participate in weekly and special Executive Leadership Team meetings, actively influencing key administrative initiatives, policy development and strategic decision-making
• Contribute to budget planning, and initiatives for Capacity planning and coordination of FTE allocations

Finance Department

• Designed, developed, and led an in-house ETL process for Consumer, Business, and Treasury Operations (CBTO), integrating employee, vendor, requisition, and workload data. This initiative eliminated $320K in annual vendor fees for maintenance and development.
• Developed and maintained Resource Management, Capacity Planning, and Requisition reports that equipped analysts and senior leadership with actionable insights for CBTO staffing, driving operational efficiencies and achieving over $500K in annual savings.
• Developed, optimized, and managed the SQL environment supporting Finance Capacity Planning, ensuring data accuracy and system reliability.
• Conducted monthly audits on LEAP and Capacity Plans to improve forecasting accuracy and compliance.
• Directed server migration projects to ensure continuity and security of Finance data.
• Partnered with multiple business lines within CBTO to create tailored Capacity Plans aligned with operational needs.
• Trained team members in SQL programming and report development, fostering skill continuity and knowledge transfer across the department.

Loss Mitigation Mortgage

• Conducted comprehensive quality control on root cause trends, analyzing aggregate data to deliver strategic recommendations for overhauling standard operating procedures (SOPs) within the Loss Mitigation sector
• Reviewed and vetted underwritten loss mitigation applications for defaulted mortgages, ensuring compliance with regulatory standards and internal guidelines
• Supported the implementation and testing of the Business Calculator tool, enhancing accuracy in financial assessments and decision-making
• Contributed to the development of a streamlined auditing checklist, facilitated cross-training initiatives, and authored training guides to improve team proficiency and consistency
• Evaluated and responded to quality review files, identifying procedural gaps and root causes, and recommending targeted process improvements to elevate operational performance

US Bank, Loss Mitigation Mortgages

• Spearheaded quality control reviews on root cause trends, conducted data analysis, and delivered actionable procedural recommendations.
• Oversaw quality control of underwritten loss mitigation applications for default mortgages to ensure compliance and accuracy.
• Supported Business Calculator implementation and testing; streamlined audit checklist, cross-trained peers, and authored training guides.
• Reviewed and responded to quality review files; identified root causes and procedural gaps, and recommended process improvements that enhanced efficiency.

High Net Worth Judgmental Review Team

• Resolved supervisory inquiries from credit analysts, providing expert guidance and clarification on complex credit scenarios
• Analyzed and interpreted financial documents, credit bureau reports, and third-party data to assess client risk profiles
• Formulated data-driven credit decisions for high net worth clients by evaluating debt-to-income ratios and financial health indicators
• Facilitated credit operations for the Judgmental Review Team, streamlining workflows and enhancing decision-making efficiency

Private Banking

• Advised clients and Relationship Managers on tailored reporting solutions to meet unique business needs
• Liaised between clients and Relationship Managers to define report enhancements, timelines, and relevant data sources
• Evaluated and selected appropriate data sources to ensure accuracy and relevance for each custom report
• Designed and built custom report structures aligned with client specifications, improving data clarity and usability