Patton Robertson
McKinney,TX
Summary
Customer-oriented General Manager with 1.5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
Ruthies Rolling Cafe
Addison, TX
08.2021 - 01.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Chef De Cuisine
Cafe Momentum
Dallas, TX
04.2015 - 08.2020
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Forecasted seasonal staffing levels and interviewed and hired new staff members.
- Scheduled and supervised all kitchen employees such as dishwashers and waiters.
- Oversaw preparation of creatively-designed recipes for Café Momentum.
- Created menus and designed corresponding recipes for Café Momentum.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Hired, managed and trained kitchen staff.
- Collaborated with staff members to create meals for large banquets.
- Produced innovative menu offerings to promote company awareness and customer satisfaction.
Patton's on Main
Self Employed
Marble Falls, TX
05.2004 - 05.2009
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- ALL THINGS THAT NEEDED TO BE DONE
Chef
Wolfgang Puck Fine Dinning
Las Vegas/Dallas, NV, TX
01.1996 - 04.2015
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Interacted with guests to obtain feedback on product quality and service levels.
- Cooked memorable dishes that brought new customers into establishment.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
Education
BBA - Restaurant And Culinary Management
University of Mississippi
University, MS05.1995
Skills
- Policy Development and Enforcement
- Verbal and Written Communication
- Recruitment and Hiring
- Focus and Follow-Through
Certification
- [Area of expertise] License - [Timeframe]
Timeline
General Manager
Ruthies Rolling Cafe
08.2021 - 01.2022
Chef De Cuisine
Cafe Momentum
04.2015 - 08.2020
Patton's on Main
Self Employed
05.2004 - 05.2009
Chef
Wolfgang Puck Fine Dinning
01.1996 - 04.2015
BBA - Restaurant And Culinary Management
University of Mississippi
- [Area of expertise] License - [Timeframe]
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