KIWANA EMERSON
Duncanville,TX
Summary
Proficient Job Skills Coach/Trainer driven to help individuals with disabilities break free from limits society has placed and rise above what the norm or status quo by engaging and training clients to integrate each area of the workforce. The clients lives are transformed through education and employment opportunities with an all hands on deck mindset.
Overview
20
20
years of professional experience
Work History
Job Skills Coach/Trainer Coordinator
Speerhead Beyond
Waxahachie, TX
02.2022 - Current
- Provide one on one support to adults with special needs complete internship programs being hired full-time,
- Assisted clients in building successful employment relationships as well as job etiquette for each position.
- Worked with clients to determine best job practices as well as expectations.
- Kept detailed records of individual strengths, areas of improvement, and successes.
- Facilitated group sessions of no more than four clients to discuss emotional and behavioral management and job, social and life skills,
- Experienced Coach with over 5 years experience
- Optimized learning plans based on client performance and feedback
- Improved client performance by defining clear goals and communicating performance metrics
FACILITIES SPEACIALIST
AT&T
Dallas, Texas
04.2003 - 10.2021
- Perform troubleshooting of telecommunications or data equipment which includes testing of lines and swapping out defective boards
- Identifying project milestones and developing project timelines with the Carrier Service Provider(s) and the customer
- Maintaining ongoing communication with customers, BBNS staff and Carrier Partners throughout projects
- Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls
- Ensure that safety and incident reporting procedures are followed
- Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided
- Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry
- Served as point of contact for internal and external customers seeking support and information.
GUEST RELATIONS, EMPLOYEE DEVELOPMENT TRAINER
HILTON HOTELS & RESORTS
Dallas, Texas
03.2019 - 10.2020
- Consult with department heads to identify training needs
- Utilize performance metric tools to assess effectiveness of training programs
- Work directly with individuals to develop improvement plans
- Oversee development of trainee program scopes and course material
- Remain a constant source of answers and solutions for our guests and customers
- Organize and manage our guest relations department and staff; efficiently delegate responsibilities
- Make special arrangements for guests, upon request
- Ensure each guest is properly received and cared for
- Create schedules and checklists for guest services staff
- Manage guest complaints or needs with aplomb
- Work with other departments to create smooth transitions and teamwork amongst the entire organization
- Recommend changes or adjustments to existing systems to ensure customer satisfaction and proper working conditions for staff
Education
No Degree - Psychology
Ashford University
San Diego, CALife Coach Certification - Behavioral Psychology
International Coach Academy
04.2016
CERTIFICATION -
University of North Texas At Dallas
Dallas, TXSkills
- Emotional Support
- Interview Skills Instruction
- Career Planning Presentations
- On Site Training
- Group and Individual Instruction
- Performance Strategies
- Supporting Daily Living Needs
- Vocational Training
- Employer Relations
Timeline
Job Skills Coach/Trainer Coordinator
Speerhead Beyond
02.2022 - Current
GUEST RELATIONS, EMPLOYEE DEVELOPMENT TRAINER
HILTON HOTELS & RESORTS
03.2019 - 10.2020
FACILITIES SPEACIALIST
AT&T
04.2003 - 10.2021
No Degree - Psychology
Ashford University
Life Coach Certification - Behavioral Psychology
International Coach Academy
CERTIFICATION -
University of North Texas At Dallas
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