Shanel Glenn
Summary
Dedicated and adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Excelled in project management and Microsoft Suites, enhancing operational efficiency by 40%. Skilled in fostering collaborative environments and driving successful outcomes through effective communication and leadership.
Overview
20
20
years of professional experience
Work History
Administrative Assistant VI
Water, Sewer, Streets Bureau
Arlington, VA
07.2022 - Current
- Coordinated operations for secure document management.
- Maintains calendar for supervisor; prepares materials in advance of meetings; ensures supervisor is aware of appointments and topics; ensures schedule is kept or participants informed of delays
- Tracks assignments within the Bureau/Division; identifies deadlines; reminds staff when due; reviews work to insure it is in appropriate format and grammar prior to supervisory review
- Tracks GRAMs and requests for information from the County Board, County Manager, and citizens; reminds staff of deadlines and insures they are met
- Gathered, organized, checked, and displayed data for statistical studies.
- Develops diverse materials for various organizational needs.
- Completes proofreading, formatting, and editing work
- Recommends changes to agency/work unit administrative policies, procedures, and methods
- Maintains a moderately complex records management system
- May process personnel actions; coordinate time reporting, entry, and input; assist in the job recruitment cycle; assist with new hire orientation and employee offboarding within assigned agency; and maintain employee documentation and records
- Coordinate with citizen advisory groups or other organizations
- Planned comprehensive travel itineraries, including lodging, for staff trainings and conferences.
- Executed project coordination and event organization efficiently.
- Answers telephone; takes messages; provides specific program or general County information to citizens, clients, or other County agencies; assists in complaint resolution
- Receives and refers visitors to the appropriate person/area for assistance either within the specific department or to outside County agencies
- Facilitate understanding by addressing program-related concerns for clients.
- Assists program applicants/clients in the completion of eligibility materials or applications; answers specific program questions as they relate to the materials being completed
- Prepares vendors invoices and payment vouchers; resolves billing issues
- Manages contracts for services (i.e., contract compliance, requests for proposals, expirations, payment terms, costs)
- Maintains automated and physical organizational data base files and records
- Monitored, restocked and maintained inventory of office supplies for interrupted workflow
- Reviewed mail, prioritized items, and referred tasks to appropriate staff for proper handling.
- Acts as resource to other administrative staff concerning format, office procedures, and standard business practices
- Liasion between county clients and visitors for senior leadership
Childcare Provider
Babysit for You Services
Washington, DC
01.2005 - Current
- Planned and implemented activities to meet the physical, emotional, intellectual, and social needs of the children
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Provided daily, weekly, and monthly schedule of activities
- Provided activities to encourage curiosity, exploration, problem solving at developmental levels of each child ranging from 2 months to 13 years of age
- Engaged children through interactive book reading.
- Facilitated compliance with established protocols during emergencies.
- Provided a fun and exciting classroom atmosphere
- Ensured children were always supervised; this included all areas of our facility (restrooms, classrooms, hallways, playground)
- Provided a safe and secure environment for children
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
Secretary II
Office of the Chief Financial Officer
Washington, DC
10.2019 - 09.2021
- Executed diverse intermediate-level clerical and administrative duties for office support.
- Produced and distrubited statistical and narrative summaries while ensuring accuracy and consistency.
- Created detailed business documentation while ensuring timely sign-off.
- Scheduled and coordinated meetings and conferences for assigned staff; takes notes, minutes, or other documentation as directed
- Facilitated seamless meeting arrangements with precise calendar supervision.
- Organized essential documentation following directives.
- Reviewed outgoing and incoming materials and correspondence for internal
- Filed and collected information from the files or staff for routine inquiries on office program(s) or periodic reports, as directed
- Oversaw mail handling processes to guarantee timely attention from team members.
- Maintained and organized files and records
- Welcomed visitors and directed inquiries to appropriate destinations.
- Collected fees and payments; provided receipts and other records for monetary transactions
- Responsible for managing complaint resolutions and responding to inquiries.
- Engaged in cross-departmental efforts to optimize administrative tasks.
- Executed various assigned responsibilities.
Assistant Director Summer Adventure Camp
Arlington Co Parks and Recreation
Arlington, VA
06.2014 - 08.2018
- Managed daily functions of camp life including supervising a camp staff of five, volunteer staff, and camp attendees
- Performed daily camp observations which included but is not limited to observation of cabin time, workshops, sports activity time, and meals
- Enforced camp behavior management plan and disciplinary policy for campers and staff as set forth in the Arlington County Parks and Recreation
- Coordinated efforts with colleagues for effective objective setting.
- Directed staff training and development initiatives upon request.
- Oversaw recruitment, hiring, and training of camp staff
- Performed performance evaluations and develop professional development plans for the staff to ensure the program ran efficiently
- Maintained organized up-to-date data of registered campers, reporting all updates to Camp Director and Program Director
- Manage camp check-ins/outs, assigning to qualified staff when necessary and appropriate
- Work with Camp Director during pre-session times to prepare camper cabin and table assignments, session itineraries, daily schedules, etc
- Ensure each camper cabin is supplied with most up-to-date rosters of campers and staff
- Coordinated administrative tasks to maintain efficient management of camp program activities.
- Oversee the maintenance of accurate current camper and staff documents for use in daily schedules, and reporting to main administrative office and camp inspector
- Assist the Camp Director in ensuring all state camp regulations are being followed and applicable notices are posted as required
- Assist the Camp Director and with mid- and end-of-season staff evaluations
- Assist Administrative Assistant with follow-up communications to parents and the camp administrative office for no-show campers
- Supervise, in coordination with Camp Director, the check-in-out of camp keys, cell phones, AV equipment
- Manage session camper evaluation process, ensuring that completed camper evaluations are returned to the main administrative office
- Immediately report to the Program Director any concerns about a camper's health, safety, or well-being
- Participated in networking events to promote organizational interests.
- Resolved customer inquiries and complaints requiring management-level escalation.
Administrative Assistant
Arlington Co Parks and Recreation
Arlington, VA
01.2013 - 04.2018
- Executed a range of administrative responsibilities involving documentation management, financial planning, acquisitions, and filing.
- Coordinated calendars and schedules for management team
- Received and screened a high volume of internal and external communications including email and mail
- Developed detailed newsletters on a weekly basis for engagement with over two hundred parents.
- Facilitated summer staff training workshops specializing in leadership development and camp logistics
- Ensured program spaces were properly maintained and utilized
- Cultivated harmonious interactions between community organizations and personnel.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop weekly camper progress reports
- Arranged materials for camper packets and recognition awards.
- Managed distribution of incoming mail and packages for camp.
- Managed lost and found items
- Assisted in the coordination of FedEx and UPS receiving/shipping
- Retrieved incoming correspondence every morning.
- Managed safe and efficient transport of individuals across multiple locations.
- Managed procurement of supplies for administrative tasks and facility needs.
After School Program Lead
Arlington Co Parks and Recreation
Arlington, VA
09.2014 - 03.2018
- Oversaw activities of all program members efficiently.
- Ensured optimal student-to-staff ratio.
- Promoted and ensured a safe and positive environment for all program participants
- Facilitated targeted learning assistance to enhance participant outcomes.
- Developed structured plans for learning and engagement.
- Provided positive discipline and redirection to program participants, adhering to and enforcing all rules consistently and equitably
- Monitored observations related to participants' needs for supervisory staff.
- Facilitated safe and tidy surroundings through regular setup and maintenance.
- Engaged in all required meetings and training programs.
Education
Master of Business Administration -
Stratford University
12.2021
Bachelor of Science - Psychology
University of Arkansas at Pine Bluff
12.2014
Skills
- Meeting Logs Management
- Sensitive Material Handling
- Travel Planning
- Database Entry
- Customer Service
- Scheduling and Calendar Management
- Active Listening
- Communication
- Leadership
- Organization
- Time Management
- Team Work
- Project Management
- Problem Solving
- Microsoft Suites (Word, Excel, PowerPoint, Publisher, and Outlook)
- SharePoint
- Cartegraph
- OnBase
References
References available upon request.
Timeline
Administrative Assistant VI
Water, Sewer, Streets Bureau
07.2022 - Current
Secretary II
Office of the Chief Financial Officer
10.2019 - 09.2021
After School Program Lead
Arlington Co Parks and Recreation
09.2014 - 03.2018
Assistant Director Summer Adventure Camp
Arlington Co Parks and Recreation
06.2014 - 08.2018
Administrative Assistant
Arlington Co Parks and Recreation
01.2013 - 04.2018
Childcare Provider
Babysit for You Services
01.2005 - Current
Master of Business Administration -
Stratford University
Bachelor of Science - Psychology
University of Arkansas at Pine Bluff
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