SEAN NICELY
Vinton,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Austin's Appliance
09.2023 - Current
- Schedule, repair, and advise for all appliance repairs that come through our store
- Created a maintenance branch to work on appliances we sell and those we didn't sell
- Whirlpool, Beko, Speed Queen, certified technician.
- Maintained records of service transactions and customer feedback for future reference.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed customer loyalty programs to increase customer satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
Superintendent/Marketing
Nicely Done Contracting LLC
01.2019 - 09.2023
- Managed complete construction process to maximize quality, cost-controls and efficiency
- Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions
- Reviewed plans and inspected ongoing construction to keep work in line with project goals
- Managed workers across multiple jobsites when performing duties in line with local and national building codes in all areas of construction.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Analyzed reports to identify areas of improvement and implement corrective action.
- Managed >12 workers when performing duties in line with local and national building codes in construction.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
Operator
Us Army Active Duty
02.2013 - 02.2019
- Responded to inquiries from internal and external customers and resolved complicated requests to foster customer service excellence
- Planned, managed and executed office's administrative functions and workflow to facilitate operations
- Conducted research and gathered information from multiple sources to facilitate projects
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Maintained daily reports and advised executive leaders in decision-making processes.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Participated in extensive training programs to continuously improve skills as a professional UAS Operator.
- Provided real-time intelligence to support units by operating advanced sensors and cameras on board the UAS platforms.
Education
Aviation Maintenance
Liberty University
08.2021
UAS Operator -
Cochise College
01.2013
Skills
- Administration
- Customer relations
- Customer service
- Decision making
- Leadership
- Materials management
- Meeting facilitation
- Analytical Thinking
- Schedule Management
- Project management
Certification
FAA License - Federal Aviation Administration, 03/2019, 03/2021
Hobbies
- Spending time with family.
- Fishing
- Photography
- Modifying vehicles
Timeline
Service Manager
Austin's Appliance
09.2023 - Current
Superintendent/Marketing
Nicely Done Contracting LLC
01.2019 - 09.2023
Operator
Us Army Active Duty
02.2013 - 02.2019
Aviation Maintenance
Liberty University
UAS Operator -
Cochise College
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