KRISTIN BAKER
El Segundo,CA
Summary
Dedicated professional with 19 years of experience at Skechers, offering a deep understanding of the company’s systems, operations, culture and product offerings. Proven expertise in building and maintaining strong relationships with cross-functional teams across various departments. Known for leveraging extensive product knowledge and company insights to drive performance, improve processes, and foster collaboration. Committed to utilizing years of experience to continue delivering exceptional results and supporting the growth of the organization.
Overview
22
22
years of professional experience
Work History
Customer Support Specialist
ReflexMD
06.2024 - Current
- Engaged with potential clients, expertly guiding them through the decision-making process to close leads on Semaglutide, a leading weight loss drug.
- Provided exceptional customer support to enhance client satisfaction and retention.
- Managed the complete sales cycle from initial lead qualification to final deal closure, leveraging CRM tools for efficient lead tracking and follow-up.
- Mentored new sales representatives on effective selling techniques, comprehensive product knowledge, and strategic territory management.
- Applied effective objection-handling techniques to retain valued customers and prevent cancellations.
Inside Sales Representative
Skechers
01.2008 - 02.2024
- Strong product knowledge and understanding of customer needs allowing for the recommendation of tailored solutions for individual accounts
- Coordinated with multiple departments to optimize shipments and ensure timely delivery to customers.
- Developed and strengthened business relationships with accounts, fostering trust and loyalty for repeat opportunities.
- Trained and mentored new hires to ensure seamless integration into the sales team.
- Monitored open orders to maximize sales and enhance customer satisfaction.
- Built and sustained effective relationships with the Allocations, Credit, and Customer Service teams.
Advertising Sales Coordinator
EYE Corp
01.2007 - 01.2008
- Proficiently prepared sales proposals and reports ensuring accuracy, clarity and alignment with client needs and company objectives
- Managed client database, ensuring accurate and up-to-date information for targeted marketing and effective communication strategies
- Provided support to the sales team (regional and national) to ensure all sales and service objectives were met
- Demonstrated proficiency in preparing internal and external correspondence, including emails, letters, memos, and other documents, ensuring clarity, professionalism, and adherence to company standards
Key Account Representative
Skechers
01.2005 - 01.2007
- Managed accounts with high volume orders; successfully resolved customer disputes while maintaining the highest level of customer service
- Continuously monitored order backlog and weekly reports, collaborating with various departments to maximize shipments
- Trained new customer service representatives providing comprehensive onboarding sessions and ongoing support to ensure a smooth transition and optimal performance
- Supported the outside sales team by efficiently managing high-volume orders through EDI, ensuring seamless order processing and delivery; generated and provided selling reports as requested, contributing to the optimization of shipments and fostering repeat business opportunities
Office Manager
William Francis, DDS
01.2003 - 01.2005
- Oversaw daily operations managing a team of six staff members; responsible for insurance billing and acted as a liaison between the patient and insurance company as needed
- Worked collaboratively with pharmaceutical representatives to optimize their interactions with the doctor; ensuring efficient use of time and fostering productive relationships
- Successfully lowered the number of outstanding accounts by 85%; implementing strategic initiatives to streamline the collection process
- Maintained a high level of confidentiality and cultivated positive and enduring relationships with patients
Education
Bachelor of Arts -
Cal State University Dominguez Hills
01-2002
Skills
- Customer-focused
- Exceptional communication
- Problem solving skills
- Interpersonal skills
- Relationship building
- Analytical skills
- People management skills
Timeline
Customer Support Specialist
ReflexMD
06.2024 - Current
Inside Sales Representative
Skechers
01.2008 - 02.2024
Advertising Sales Coordinator
EYE Corp
01.2007 - 01.2008
Key Account Representative
Skechers
01.2005 - 01.2007
Office Manager
William Francis, DDS
01.2003 - 01.2005
Bachelor of Arts -
Cal State University Dominguez Hills
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