Tationna Johnson
Clarksville,TN
Summary
Motivated and diligent associate with over eight years of experience in customer service, eager to apply the skills acquired through education and internships. These include conducting effective communication, listening without judgment, and providing a calm perspective in highly stressful situations and environments.
Overview
8
8
years of professional experience
Work History
Hostess
Hanaoki
Clarksville , TN
03.2024 - Current
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
ON STOCKER
Walmart
Clarkesville, TN
04.2021 - Current
- Provided customer service by answering questions about product location, price and availability.
- Sorted returned merchandise for restocking or disposal.
- Stocked shelves with newly arrived products.
- Organized storage areas for efficient use of space.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Supervisor
Popeyes
CLARKSVILLE, TN
08.2016 - 08.2021
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Regularly monitored employee productivity to pinpoint areas for improvement.
Education
Bachelor of Science - SOICAL WORK
Austin Peay State University
Clarksville, TN12-2021
Skills
- Capable of performing effectively in highly stressful environments
- Skilled in listening and communicating effectively without judgment, while employing cultural competence
- Capable of demonstrating empathy during challenging situations and circumstances
- Competing in time management and decision-making
- Knowledgeable in computer programs
Internship
I completed an internship at the Family Development Center, a nonprofit organization dedicated to assisting new mothers with high ACE scores in monitoring and understanding the health development of their children, from newborns to the age of five.
During my internship at the Family Development Center, I observed associates as they conducted interviews with new or prospective clients.I also had the opportunity to observe a home visit, where we assessed the development of a newborn and the mother's mental health.
References
References available upon request.
Timeline
Hostess
Hanaoki
03.2024 - Current
ON STOCKER
Walmart
04.2021 - Current
Supervisor
Popeyes
08.2016 - 08.2021
Bachelor of Science - SOICAL WORK
Austin Peay State University
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