Da-Aire Canada
Kansas City,MO
Overview
5
5
years of professional experience
Work History
Support Analyst
Cerner Corporation
Kansas City, MO
08.2022 - 01.2025
- Resolving or escalating incidents, and providing follow-up and resolution
- Triaging, assigning, and escalating incidents according to established procedures
- Serving as a subject matter expert for a specific procedure or support knowledge
- Conducting training sessions or coaching agents on difficult calls
- Researching difficult issues and documenting resolutions
- Identifying and preparing procedures and articles for the knowledge base while also Identifying trends in training, performance, and knowledge deficiencies
- Managing problem analysis to support decisions and planning
- Analyzing the impact of application modules on departments
- Developing solutions to meet project objectives
- Coordinating with vendors, users, and Information Services associates to troubleshoot problems
Store Manager/Sales Manager
Walgreens
Kansas City, MO
08.2022 - 02.2023
- Managing the operation of a Walgreen store
- Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members
- Modeling and delivering a distinctive and delightful customer and patient experience
Senior Fraud Specialist
U.S. Bank
Overland Park, KS
01.2020 - 02.2021
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
- Provided exemplary level of customer service to all individuals, including clients and company personnel
- Worked flexible hours; night, weekend, and holiday shifts
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Identified issues, analyzed information and provided solutions to problems
Customer Service Representative
Maximum call center
Lawrence, KS
12.2019 - 04.2020
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided information regarding charge accounts and loyalty programs
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
High School Diploma -
Olathe North High School
Olathe, KS12.2019
Skills
- Analysis skills
- Customer service
- Communication skills
- Sales
- Computer skills
- Microsoft office
- Typing
- Cash handling
- Windows
- Courteous with strong service mindset
- Creative problem solving
- Building customers trust and loyalty
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
Timeline
Support Analyst
Cerner Corporation
08.2022 - 01.2025
Store Manager/Sales Manager
Walgreens
08.2022 - 02.2023
Senior Fraud Specialist
U.S. Bank
01.2020 - 02.2021
Customer Service Representative
Maximum call center
12.2019 - 04.2020
High School Diploma -
Olathe North High School