Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

D.A. COVERT

Charlotte,NC

Summary

Dynamic individual with hands-on experience in marketing communications with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

25
25
years of professional experience

Work History

Virtual Agent

LIVEOPS
09.2023 - Current
  • Balanced multiple priorities simultaneously, effectively managing time-sensitive tasks while maintaining a strong focus on delivering exceptional service experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Virtual Sales Representative DirecTV

NEXREP
11.2020 - 03.2024
  • Supported launch of high-impact marketing campaigns and promotions, increasing brand awareness and online traffic.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Offered assistance with selecting merchandise, finding accessories and completing purchases.

Remote Customer Service Representative

AMAZON
05.2020 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure,
  • Answered high call volumes while maintaining a professional and friendly demeanor towards customers providing exceptional support through email & chat platforms.
  • Investigated and resolved accounting, service and delivery concerns and timely and effective replacement of damaged or missing products.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Retail Merchandiser

HALLMARK CARDS & MARKETING
04.2017 - 10.2020
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Collaborated with store managers to develop seasonal plans, maximizing revenue potential.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Arranged consistent shelves, bins, and racks at six locations by following established planograms.

Special Services Sales Advisor/Brand Ambassador

INTERACTIONS MARKETING
10.2014 - 03.2020
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Planned and organized sampling events by working with retail store managers and leaders.
  • Provided valuable feedback to company regarding customer preferences, leading to improved product offerings boosting sales.
  • Approached strangers and interacted in natural conversation to deliver amazing shopping experiences.

Member Relations Associate/Viewer Experience Advocate

MARYLAND PUBLIC TELEVISION
03.2000 - 04.2005
  • Served as the primary point of contact for member inquiries.
  • Spearheaded fundraising member recruitment initiatives, driving growth in numbers.
  • Maintained accurate records of member information using CRM systems, ensuring prompt access during interactions for personalized service.
  • Developed comprehensive training materials for new Member Relations team members, expediting their learning curve for optimal performance quickly.
  • Cross-trained and provided backup support for organizational leadership.

Education

Some College (No Degree) - Business, Publications Design

University of Baltimore
Baltimore, MD

Bachelor of Science - Mass Communication

Towson University
Baltimore, MD

Skills

  • Experienced in internet tools and resources
  • Organizational and problem-solving skills
  • Performance-driven marketing management
  • Client relations management
  • Strong communication, articulate and persuasive
  • Special events promotion
  • Writing and editing
  • Experienced with MS Office applications
  • Online research proficiency

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Virtual Agent

LIVEOPS
09.2023 - Current

Virtual Sales Representative DirecTV

NEXREP
11.2020 - 03.2024

Remote Customer Service Representative

AMAZON
05.2020 - 11.2020

Retail Merchandiser

HALLMARK CARDS & MARKETING
04.2017 - 10.2020

Special Services Sales Advisor/Brand Ambassador

INTERACTIONS MARKETING
10.2014 - 03.2020

Member Relations Associate/Viewer Experience Advocate

MARYLAND PUBLIC TELEVISION
03.2000 - 04.2005

Some College (No Degree) - Business, Publications Design

University of Baltimore

Bachelor of Science - Mass Communication

Towson University

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