- Interior Design
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
Danielle Files
Moore,OK
Summary
I have a positive attitude with a great work ethic and have great communication skills, I effectively manage several tasks at once with good time management. I thrive at problem solving issues and work well with others in a team setting but can excel on my own. I am able adapt and over come anything that is tossed my way! I am a dedicated, hard working individual whom is seeking long term employment with a company that i am able to grow with.
Overview
2025
2025
years of professional experience
Work History
IT Support Specialist
Rise Broadband
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Customer Service Representative
Dish Network Corp
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Banquet Server
Embassy Suite Hotel
02.2015 - Current
- Performing food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner
- Adhered to all health and safety regulations while serving food and beverages.
- Keep glasses filled; remove each round of plates and replenish utensils
- Perform cleaning tasks and breakdown of service
- Maintain high standards of safety and cleanliness, Adhere to grooming and appearance standards
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Assistant Manager
Subway
07.2013 - 01.2015
- Schedules and supervises staff
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Exceptional communication skills
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assists the restaurant manager in profitably operating the restaurant within the practice and procedures established by Company Operations and procedures
- Responsible for maintaining all hourly personnel files in accordance with federal, state and local law
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed a staff of approximately 4 to 12 employees, oversees and evaluates work
- Recommends promotion, transfer, or termination of employees
- May conduct written and verbal staff evaluations
- Enforces all brand standards and company policies and procedures
Customer Service - Fruit Designer
Edible Arrangements
01.2012 - 05.2013
- Take customer(s) orders both over the counter and digitally via telephone and email
- The use of computers plays a pivotal role in daily responsibilities
- Used basic operating systems and Microsoft Office software, Also Involved Data Entry
- Used Effective communication skills and helped customers pick out the perfect gift for their loved one
- Had to quickly and efficiently multitask between preparing arrangements orders, maintaining food supplies, and checking inventories
- In addition to preparing products for delivery and/or sale, the position also entails ensuring deliveries arrive at intended destinations
- Enhanced fruit presentation quality by developing innovative design techniques.
Banquet Captain / Server
Renaissance Hotel & Spa
08.2010 - 12.2011
- Ensured staff worked together as a team to ensure optimum service and that guest needs are met
- Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
- Monitor dining rooms for seating availability, service, safety, and well being of guests
- Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs
- Reported any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident
- Communicated information to manager/supervisor by documenting pertinent information in appropriate department
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model
Education
Business Mngt Degree -
Mid-America Christian University
Oklahoma City, Ok10.2024
Skills
- Positive attitude
- Work ethic
- Communication skills
- Time management
- Problem solving
- Teamwork
- Adaptability
- Dedication
- Hard working
- Problem Resolution
- Customer Relations
- Complaint Handling
CERTIFICATIONS
- Food Handlers Card, 108155, Cleveland County Health Dept
- CARE Certification, American Hotel & Lodging Educational Institute (AHLEI), 11/01/13
Interests
Timeline
Banquet Server
Embassy Suite Hotel
02.2015 - Current
Assistant Manager
Subway
07.2013 - 01.2015
Customer Service - Fruit Designer
Edible Arrangements
01.2012 - 05.2013
Banquet Captain / Server
Renaissance Hotel & Spa
08.2010 - 12.2011
IT Support Specialist
Rise Broadband
Customer Service Representative
Dish Network Corp
Business Mngt Degree -
Mid-America Christian University
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