OBJECTIVE SUMMARY Obtain a challenging Manager/ Leadership position, applying creative problem solving, and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. I am a consistent, hard working, organized, highly motivated person. I enjoy working with the public, trainer by nature, driven, team player, goal oriented, friendly, outgoing and very dependable person. I feel it is crucial to demonstrate the importance of my job, duties and expectations. I am looking to make a strong professional stand in the civilian work force after completing 20 years of Honorable Military Service with several titles held, positions, and accolades achieved, while expand my knowledge and skills of 8 years working with the Federal Government for the United States Postal Service, and 6 months with Security Company and Certified Arms Carry. I am looking to establish long term employment in a friendly environment. Goal-driven Manager, Supervisor highly effective at motivating employees and streamlining processes. Ready to bring extensive industry experience, business acumen and knowledge of operations, while eager to learn to innovative technology.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Amazon Sortation Worker
Amazon
Ashland, VA
Nov2022 - Mar2023
Sort, Pack, Distribute Packages to delivery drivers.
Postal Mail Carrier/Assistant Supervisor
United States Post Office
Richmond, VA
Apr2022 - 10.2022
Direct, supervise and evaluate work activities of technical, clerical, service, maintenance, and conduct recruitment, hiring and training of personnel
Establish work schedules and assignments for staff, according to workload, space and equipment availability
Postal Mail Carrier/ Assistant Supervisor
United States Postal Service City Carrier
Honolulu, HI
08.2014 - Apr2022
Sort, Load, Distribution, Case, and Delivery Door to Door Letter mail, Flats, and Packages
Of Mail Carriers, and Postal Clerks
Ensure Clerks process and distribute the required packages, mail, flats for Mail Carriers to complete their daily functions
Organizing and prepare the Daily/Weekly/Sunday/Holiday work schedule for each Clerk
Setting up shift locations, ensure all are trained on current operation working in
Monitoring the flow of customer service and transactions properly at several different locations
Working with Customer support in answering all phone calls or face to face from customers complaints and/or comments
Accountable for all Stamps, Items, Monies Transactions in/out of each Post Office unit under my charge
Conduct Weekly Books, and Monitary transactions for each individual Clerk
Accepting and inputting all Accountable items into the system for later transactions
Handle all Financial transactions between United States Post Office and Businesses
Supervise Mail Carriers workday, ensure all routes are covered, equipment is available for use, all mail is on hand for proper delivery, train new carriers on how to run a route properly.
Supported Supervisor by preparing production reports and collating quality documentation.
Revised work practices to improve efficiency, boost quality and meet production goals.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Air Interceptor Controller
United States Navy
Pearl Harbor , Hawaii
Feb1994 - Feb2014
Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
Used radar and radio communications to accurately identify and monitor air traffic.
Utilized computerized flight planning and automated tracking systems for flight activity monitoring enemy assets and potential flight hazards of territorial waters.
Documented Air traffic activity to enable tracking history and maintain accurate records.
Observed surroundings, alerting Military Pilots to potential hazards and advising on alternate flight plans, altitude, speed and navigation.
Master At Arms (Military Weapons Patrol Lead Officer
United States Navy
Pearl Harbor, Hawaii
Feb1994 - Feb2014
Coordinated with Junior Guards and direct Superiors on taskings and management for subordinates to execute.
Trained in conflict resolution among subordinates, equals and superiors.
Trained in large and small arms, anti-armor and indirect fire weapons.
Managed weapon handling, delivery and Guarding Post in Wartime environment.
Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
Missile Launch Coordinator
United States Navy
Pearl Harbor, HI
Feb1994 - Feb2014
Supervised over 80 member team to conduct Defensive and Offensive Operations during War time operations and training tactical evolutions.
Instructed and evaluated students in performing preventive weapons maintenance and pre-marksmanship certification.
Guaranteed strict accountability by safeguarding weapons and ammunition, accounting for equipment valued at over millions of dollars.
Proven ability to learn quickly, self teach, while training others, and adapt to new situations.
Excellent communication skills, both verbal and written.
Instructor/Facilitator
Military Service United States Navy, Honorable Retired
02.1994 - 02.2014
Sexual Assault Prevention and Response Coordinator -Assistance Equal Opportunity Advisor -Senior leader and Drill Instructor for Military Funerals -Conflict Resolution
Plan, coordinate and implement security measures to safeguard information of high level of security that could cause grave damage against accidental or unauthorized damage, modification or disclosure
Work as part of a project team to coordinate database development and determine project scope and limitations and train users and answer questions
Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions
Specify users and user access levels for each segment of database, approve, schedule, plan, supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases
Develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting, maintain communication between governing boards, staff, and department heads by attending board meetings and coordinating interdepartmental functioning, and review, analyze facility activities and data to aid planning and risk management to improve service utilization
Develop and maintain computerized record management systems to store and process data such as - Investigate employment practices or alleged violations of laws to document and correct discriminatory factors
Interpret civil rights laws and equal opportunity regulations and sexual assault prevention and response coordinator for individuals or employers, study equal opportunity complaints to clarify issues, meet with persons involved in equal opportunity complaints in order to verify case information, and to arbitrate and settle disputes, coordinate, monitor, or revise complaint procedures to ensure timely processing and review of complaints, prepare reports of selection, survey, or other statistics and recommendations for corrective action, conduct surveys and evaluate findings to determine if systematic discrimination exists, investigate cases to determine if a sexual assault has taken place - Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment, organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials, present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures, evaluate training materials prepared by instructors, such as outlines, text, or handouts, monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures, and select and assign instructors to conduct training
Provides leadership, management, supervision, instruction, day to day planning, mentoring, counseling, and training of over 38 personnel depending upon the mission at hand, have lead over 120 personnel at one time with a staff turnover by 40% with an increase of inexperienced new personnel
Created Power Point slides and conducted briefs for senior members relating to command and control missions for area of interest
Equal Opportunity Manager, Sexual Assault Victim Advocate and Witness Counselor, conducted over 8,000 hours of on call counseling and assisting a victim and witness with paper work to include writing and submitting applicable messages for cases
Facilitator and Instructor for over 250 students relating to Mission essential, job related, Sexual Assault, and Equal Opportunity
Consistently recognized for excellence, team building, mentoring, teaching, managing, supervising, and retention
Direct, supervise and evaluate work activities of technical, clerical, service, maintenance, and conduct recruitment, hiring and training of personnel
Establish work schedules and assignments for staff, according to workload, space and equipment availability
Plan, coordinate and implement security measures to safeguard information of high level of security that could cause grave damage against accidental or unauthorized damage, modification or disclosure.
Supported Supervisor by preparing production reports and collating quality documentation.
Revised work practices to improve efficiency, boost quality and meet production goals.
Operation Specialist
United States Navy, USN
Honolulu, HI
02.1994 - 02.2014
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Developed effective improvement plans in alignment with goals and specifications.
Collected, arranged and input information into database system.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Frequently inspected production area to verify proper equipment operation.
Educated sailors on organizational mission and goals to help achieve a successful outcome.
Evaluated the performance of over 2,500 plus sailors and provided coaching to address inefficiencies in order to obtain a healthy and successful goal.
Gathered, organized and input information into digital database.
Generated reports detailing findings and recommendations.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Observed packing operations to verify conformance to specifications.
Lead Instructor of over 5,000 newly entered Civilian Men and Women each quarter in the converting, training, and building of new Navy Sailors.
Education
Graduated Military - Victim Advocate
Department of Defense Sexual Assault Prevention
Military Training
03.2013
Graduate - Command Training Team And Equal Opportunity
Submarine Training Center Pacific
Joint Base Pearl Harbor-Hickam, HI
03.2010
Graduate - Alcohol And Drug Abuse Manager/ Supervisor
Department of Defense Military Training
Joint Base Pearl Harbor-Hickam, HI
12.2009
Graduate - Harpoon Weapons Coordinator
United States Navy Surface Center
Virginia Beach, VA
08.2009
Associates General Studies - Psychology And Minor History Western Civilization
Columbia College
Columbia, MO
06.2004 - 06.2006
Certified - Master Training Specialist
United States Navy DOD
Great Lakes, IL
04.2008
Certified - National Aerobics Fitness Training Instructor
National Aerobics Fitness Training Association
Agana, Guam
02.2005
Minor - History Western Civilization
University of Maryland
Baltimore, MD
03.2004
Graduate - SNAP II Integrated Logistics Support/Cosal Trainin
Department of Defense Military Training
Joint Base Pearl Harbor-Hickam, HI
12.1996
Graduate - Music Vocal / Theory
School of Performing Arts
Newark, NJ
06.1993
Bachelor of Science - Clinical Psychology
Columbia College of Missouri
Columbia, MO
06.2006 - 06.2008
Skills
Self-Motivated
Multitasking Abilities
Flexible and Adaptable
Analytical and Critical Thinking
PPE Compliance
Planning and Coordination
Interpersonal Communication
Organization and Time Management
Written Communication
Attention to Detail
Teamwork and Collaboration
Dependable and Responsible
MS Office
Teambuilding
Decision-Making
Active Listening
Excellent Communication
Problem-Solving
Data Entry
G-Suite
Timeline
Postal Mail Carrier/ Assistant Supervisor
United States Postal Service City Carrier
08.2014 - Apr2022
Bachelor of Science - Clinical Psychology
Columbia College of Missouri
06.2006 - 06.2008
Associates General Studies - Psychology And Minor History Western Civilization
Columbia College
06.2004 - 06.2006
Operation Specialist
United States Navy, USN
02.1994 - 02.2014
Instructor/Facilitator
Military Service United States Navy, Honorable Retired
02.1994 - 02.2014
Graduated Military - Victim Advocate
Department of Defense Sexual Assault Prevention
Graduate - Command Training Team And Equal Opportunity
Submarine Training Center Pacific
Graduate - Alcohol And Drug Abuse Manager/ Supervisor
Department of Defense Military Training
Graduate - Harpoon Weapons Coordinator
United States Navy Surface Center
Certified - Master Training Specialist
United States Navy DOD
Certified - National Aerobics Fitness Training Instructor
National Aerobics Fitness Training Association
Minor - History Western Civilization
University of Maryland
Graduate - SNAP II Integrated Logistics Support/Cosal Trainin
Department of Defense Military Training
Graduate - Music Vocal / Theory
School of Performing Arts
Amazon Sortation Worker
Amazon
Nov2022 - Mar2023
Postal Mail Carrier/Assistant Supervisor
United States Post Office
Apr2022 - 10.2022
Air Interceptor Controller
United States Navy
Feb1994 - Feb2014
Master At Arms (Military Weapons Patrol Lead Officer